أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعكيف نجبر وكالة سياحية على رد مبلغ دُفع مقابل باقة احتيالية؟


2
س: مرحبًا،
اشتركتُ أنا وزوجي في باقة سياحية مع شركة مسجلة في الإمارات العربية المتحدة يوم الأحد الماضي. وقّعنا عقدًا ودفعنا مبلغ 13999 درهمًا إماراتيًا مقابل الباقة.
قررنا لاحقًا إلغاء هذا الاشتراك واسترداد المبلغ. البند الذي يوضح سياسة الإلغاء يقول:
"يحق استرداد مبلغ الاشتراك إذا تسلمنا طلب إلغاء الاشتراك خلال 7 أيام من تاريخ التسجيل/الدفع بعد خصم 30% رسومًا إدارية وتكلفة الخدمات المستخدمة، إن وجدت."
لم يمضِ سوى 3 أيام منذ اشتراكنا، ولم نستخدم أيًا من خدماتهم بعد. تبلغ رسوم الاشتراك 13999 درهمًا إماراتيًا، ولم نتلقَّ نُبلغ بوجود رسوم إدارية منفصلة. الشركة لا تريد رد المبلغ.
أليس من غير القانوني حرمان العميل من هذا الحق؟
يرجى مساعدتنا في حل هذه المشكلة. لقد قدمنا مؤخرًا إلى الإمارات، وتعرضنا أيضًا لعملية احتيال وسُرقت منا جميع مدخراتنا وأموالنا عبر مكالمة احتيالية.
شكرًا لكم مقدمًا على أي إرشادات تقدمونها.



2023/02/19
766
كيف يمكنني المطالبة باسترداد أموالي من وكالة السفر لعدم وفائها بالتزاماتها؟

4
س: الفريق القانوني المحترم،
تعرضت للاحتيال من قبل وكالة سفر محلية مقرها دبي. عرضوا عليّ الدفع مقدمًا في بداية عام 2022 للحصول على باقة رحلات أرخص.
لم أتمكن من السفر خلال عام 2022. لم يعيدوا لي أموالي في عام 2022 ولم ينقلوا الباقة إلى عام 2023.
كيف يمكنني استعادة أموالي؟


2023/01/11
679
Filing a complaint against a deceptive travel agency


1
Q: Dear Sir/Madam,
I would like to know the procedure for filing a complaint against a cheating business firm that sells travel packages but does not provide the service.
They are registered in the Sharjah Free Zone.
Is there any expense for this?



2023/11/12
2184
المدونة القانونية
1 متاح 1 • عرض الجميعContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
2021/03/03
1172
قوانين وتشريعات
3 متاح 3 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9987
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
660
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
244

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعRequest for legal guidance regarding employer harassment and premature asset retrieval demand (1) 0
Respected Law Team Members, I am writing to seek genuine legal advice and guidance for our friend regarding an ongoing issue with her employer.
On 23rd May 2025, she received a termination notice via WhatsApp from her sponsor, which clearly states that she is required to complete her handover by 20th June 2025.
Since receiving the notice, however, her sponsor has been repeatedly contacting her via WhatsApp and phone calls, pressuring her to immediately return the company laptop and office cabinet keys, despite the agreed-upon handover date.
In addition, she has been verbally accusing my friend and making threatening remarks, creating a hostile environment, and causing her emotional distress.
To clarify her legal position, she contacted MOHRE, who advised her to reshare the termination notice to the lady employer about the handover date (20th June 2025) as she outlined in the (Cont-1)
2025/05/30
9
As a UK citizen returning to Dubai after over a year, do I need to apply for an entry permit? 0
Hello,
I am a UK citizen. I arrive in Dubai on the 2nd of June. I think I need to apply for an entry permit, as I have been out of the country for more than 1 year.
Please, can you help?
Everyone I speak to doesn't know and gives different information.
2025/05/29
10
Can I get a new job and employment visa while under a false embezzlement case and travel ban? 0
Hello,
My previous employer filed a case against me for embezzlement and imposed a travel ban. I know for myself it was all a lie, but since the case is already filed and the police investigation is still ongoing, I need to find a job.
However, first, I am worried that my new employer will come to know I have an active case. Second, I am worried that I cannot get an employment visa.
Can someone help me?
2025/05/29
14
Is it obligatory to issue an invoice for my customer to process his down payment? 0
Hello sir,
Is it obligatory to issue an invoice for my customer to process his down payment?
Our system doesn't allow us to issue an invoice unless the goods exist in our inventory. We also require this advance or down payment as confirmation of his order.
My customer is insisting on issuing him an invoice and says that this is required by UAE laws.
2025/05/29
13
How can my kids learn about their father's condition without contacting his family? 0
Good morning,
I have two kids. Their father is in critical care and is not able to communicate, and we have been divorced for more than seven years.
The other side of the family is not communicating with the kids about the father's whereabouts for them to visit him, and they have not been in touch with the kids for the past two weeks due to family issues that took place in court regarding guardianship of the kids.
How can I find a way for our kids to know what is going on with their father and his condition without reaching out to them, to avoid any further escalation?
My daughter has tried to call them, but there was no response.
Please advise!
2025/05/29
10

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعRequest for legal guidance regarding employer harassment and premature asset retrieval demand (3) 0
(COnt-2) Given the above, I kindly request your professional guidance on how to proceed legally to protect my friend's rights and ensure a safe and documented handover of company property.
(The laptop the lady sponsor is referring to is authorized by her to my friend when she joined the company on 15 December 2023)
Thank you for your support.
(Already our friend [----] has posted the same concern, but her complete message hasn't been delivered to this platform ) Therefore, I am resubmitting our concern; we just need the correct direction, please.
Thank you so much for your help!
2025/05/30
10
Request for legal guidance regarding employer harassment and premature asset retrieval demand (2) 0
Cont-1) as outlined in the termination notice.
Following a recent threatening message from her sponsor, in which she mentioned filing a police complaint, she proactively contacted Dubai Police for guidance.
They advised her to visit Jebel Ali Police Station to report the matter and seek assistance regarding the harassment.
Our concern is that if she returns the laptop prematurely, her work may be deleted or altered, and this could negatively impact my End of Service Benefits (EOSB) and her professional record, as her sponsor has a pattern of making unfounded accusations.
Here is the most recent message my friend received from her: “Good morning. Hi, I urgently need my laptop and keys from the cabinet. Send me the location, I will send CAREEM. I need my laptop and keys from the cabinets immediately. If you do not send the location to pick up my stuff, I’m gonna go to the police. Sorry, but you must return my stuff. My business cannot operate properly without my computer.” (COnt-2)
2025/05/30
10
Request for legal guidance regarding employer harassment and premature asset retrieval demand (1) 0
Respected Law Team Members, I am writing to seek genuine legal advice and guidance for our friend regarding an ongoing issue with her employer.
On 23rd May 2025, she received a termination notice via WhatsApp from her sponsor, which clearly states that she is required to complete her handover by 20th June 2025.
Since receiving the notice, however, her sponsor has been repeatedly contacting her via WhatsApp and phone calls, pressuring her to immediately return the company laptop and office cabinet keys, despite the agreed-upon handover date.
In addition, she has been verbally accusing my friend and making threatening remarks, creating a hostile environment, and causing her emotional distress.
To clarify her legal position, she contacted MOHRE, who advised her to reshare the termination notice to the lady employer about the handover date (20th June 2025) as she outlined in the (Cont-1)
2025/05/30
9
My friend was caught by CID inside a massage centre. What will be the next step they will take? 0
Hi
My friend was caught by CID inside a massage centre in the waiting area while he was waiting for a massage. Now his Emirates ID is with the Ajman police.
What will be the next step they will take?
2025/05/29
18
How can I remove a travel ban or avoid arrest if I left the UAE with an unpaid rent case? 0
In 2018, I was involved in a dispute concerning unpaid rent related to a property managed by [-----] under the jurisdiction of the Land Department. [----] proceeded with legal action, resulting in a civil case and the imposition of a travel ban.
A civil case had been reported in an Arabic-language newspaper. Not being fluent in Arabic, I missed the Land Department hearing, and the obvious outcome included an order for payment and a travel ban, but I had already left the country by that time.
questions:
Statute of Limitations: After how many years does such a civil case expire under UAE law, thereby allowing me to legally return to Dubai without facing arrest or enforcement actions?
International Travel: Am I currently at risk of arrest or extradition if I travel to non-GCC countries like India or Pakistan?
Forgive my brevity and rudeness due to 1000-character limits
2025/05/29
29

إجابة أخرى من
لا توجد إجابات
عرض الجميعI purchased a rented apartment in Abu Dhabi. Can I evict the tenant immediately if there is no Tawtheeq contact? 0
I recently purchased a rented apartment in Abu Dhabi and agreed to honor the existing lease. After the transfer, I discovered that the lease is not a Tawtheeq contract, meaning it is not officially registered.
Since I am not receiving rent (as it was a non-refundable arrangement with the seller), I prefer not to issue a new Tawtheeq. I also want to avoid a formal notice to vacate to prevent disputes, as I plan to move in.
However, I have already informed the tenant that I will not be renewing the lease. I need legal advice on the implications of proceeding without a Tawtheeq contract.
What are my risks, especially if the tenant refuses to move out?
What legal actions, if any, can the tenant take in this situation?
2025/03/25
104
What to do if you get terminated and denied gratuity for a minor mistake? 0
My brother has been working for a company for 11 years. In the last 3 weeks, he had an incident/accident and scratched a plane since he only had 1 person to assist him as the company was not hiring enough people.
Senior staff like him are working more to train inexperienced new hires which adds to their workload working almost 12 hours/day including travel to DWC.
The pilot said it was aesthetic and could be painted over but a police investigation ensued. Last week 3 managers and HR talked him down as the investigation concluded.
He was terminated immediately with only this month's pay and his 11-year gratuity will not be given by the company. It was not gross negligence or malicious intent, he just didn’t have enough people to help him.
He owned up to the mistake and reported the incident within 24 hours. Can he fight for the gratuity?
2025/01/13
135
How can a person under a deportation grant a POA to a trusted person for managing his assets? 1
A person currently under a deportation order wishes to appoint a trusted person with Power of Attorney (POA) to manage their financial and legal matters, including access to their bank account and other obligations.
What is the process for obtaining and registering a POA in this situation?
Can it be done while they are still in custody, and what steps should they follow to ensure?
Please help.
2025/01/14
141
Will the court unfreeze my account automatically after alimony payment? 1
Dear Sir/Madam,
The Dubai Court has frozen my bank account because I was late on an alimony payment. The money was automatically deducted from my salary this month.
Will the court automatically unfreeze the account once this is done, or will I need to petition the court to issue an order to unfreeze it?
2025/01/07
137
What is the process of renewing the visa while a criminal case is still ongoing? 0
What is the process of renewing the visa while a criminal case is still ongoing?
I got first instance court judgment in my favor and was declared innocent, however, the prosecution filed the appeal.
My residence visa is due for renewal next week. Can I process my renewal or it is blocked till the time this case is over?
2025/01/10
389
احصل على عروض أسعار من محامين
ابحث عن المحامي المناسب لاحتياجاتك القانونية.
أرسل طلبك واحصل على عدة
عروض تنافسية من
محامين مؤهلين.
أسئلة شائعة
عرض الجميع هل تبحث عن شيء آخر؟
اطلب استشارة من محامٍ