Q: Dear Sir/Madam, I applied for Canada immigration in August 2020 and paid 4,000 AED for the process, with a guaranteed 100% refund if they couldn't get me immigration. To date, nothing has happened. When I asked for a refund, they said they could only give me 1,500 AED. I lost money, time, and opportunities in other areas due to this immigration process. Can I get my money back as promised in the contract, along with compensation for their lies? Please advise!

س: كيف يمكنني استرداد مبلغ 11,000 درهم إماراتي الذي تم دفعه إلى مستشار متخصص في مجال الهجرة؟ لقد تم تحصيل المبلغ مقابل خدمة لست مؤهلاً لها. لديّ تسجيل صوتي للوعود التي قدمها المستشار.

س: لقد وقّعنا اتفاقية في شهر أكتوبر 2020 للحصول على "تأشيرة بدء الأعمال التجارية الناشئة في المملكة المتحدة" مع وكالة هجرة في دولة الإمارات. وفقًا للاتفاقية، لقد دفعنا 25,000 درهم إماراتي باعتبارها حزمة كاملة للحصول على التأشيرة. بعد تقديم الطلب والمتابعة لمدة ستة أو سبعة أشهر، يطلبون الآن الحصول على رسوم تصديق تبلغ قيمتها 50.000 / - درهم، والتي يجب دفعها للجهات المسؤولة عن التصديق لمدة عامين. في وقت سابق، لم يبلغونا بهذا الأمر ولم يذكروا ذلك في أي مادة من هذه الاتفاقية، مما يدل على أنهم تعمدوا إخفاء ذلك عنا عند توقيع الاتفاقية. ولهذا السبب، لا نريد الاستمرار ولا توافق الوكالة على رد أموالنا التي تبلغ قيمتها 25,000 درهم إماراتي. يرجى تقديم المشورة والمساعدة.

Q: Good Morning, A fraudulent company committed to providing results from the AIP program in Canada. I paid approximately AED 80,000 in November 2023, and they gave me a post-dated cheque to ensure my amount. They failed to deliver the results as promised; the owner himself decided to roll back the program and proceed with a refund, but he eventually did not fulfill his commitments, even after agreeing to installments. We have been chasing him since March 2024, but he is not responding. He has nothing to say, and currently, he is not in the UAE. In this case, how can I recover my hard-earned money, which is for our children? How can I file a case? Currently, I am living in Saudi Arabia. I know there is some platform where I can raise an online complaint, but I’m not sure how long it could take to finalize the case. What are the chances of winning? Many people have been trapped in this fraud; I am not the only one. The owner committed this fraud through his sales employee with over 100 victims.

Q: I want to complain about the 3 consultants based in Dubai. First consultant, almost two years now and still no updates on my Canada application, I paid for the whole amount of processing. Second, an agency for New Zealand. It has been more than a year now, and there have been no updates from the employer or for an interview. I paid for the first payment. The third consultant for Portugal. I still have no visa appointment since they gave me the hard copy of the work permit dated April 4, 2024. However, I found out the work permit was fake.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.