أسئلة وأجوبة
Unfair maintenance charges for vacated apartment - What to do?
Dear Sir/Madam,
We vacated our 1 BHK apartment after a year. Recently, we received an email from the management regarding maintenance charges of AED 5812. The details show pictures of almost everything in the house that are not damaged.
They have mentioned that they need to replace everything with new items, including the toilet paper handle, shower cap, shower head, valve, soap handle, and so on.
When we asked the management why they needed to replace these items, they simply responded by saying that Dubai properties are expensive and they are very strict.
However, they could not provide a reason as to why these items needed to be replaced when they were not damaged. They only said that new items are given to new tenants, and the same would happen to the next tenant as well.
We have disputed these charges, but the management responded by saying that they do not have a dispute team and we are required to pay the full amount.
We had requested them to inform us during the inspection, but they failed to notify us and conducted the inspection without our knowledge.
Dear questioner,
There are supplies that are used for one tenant and are changed after each tenant, but this amount is exaggerated.
If you think that they overestimated the changes, you can file a complaint in rental disputes.
The lessor does not have the right to deduct the insurance amount due to damages resulting from normal use.
They are only entitled to deduct insurance in case of willful damage, misuse, or negligence.
You can file a case against them at the Rental Disputes Center.
