Q: Hi, I have a contract with a moving company to ship my possessions from Abu Dhabi to Melbourne. The moving service is paid in full. There are storage charges of approx AED1200 pending and this is no issue for me to pay. I raised a query about reassembly of furniture at the destination, the contract contradicted verbal advice so before signing the contract I crossed out the parts saying that I do not receive reassembly of my furniture at the destination and highlighted this to the moving company - they did not dispute this. The company have now refused reassembly service so I suggested we remediate the issue by reducing the amount owed for storage fees, as I will need to hire a contractor at the destination to assemble the furniture. Now the moving company is holding my shipment until I pay the storage fees, AND are refusing to approve reassembly service. What are my options? Thank you

Q: We used a movers company from Dubai in May 2017 for our household goods, and now we are ready to receive the goods. However, we are unable to contact them by phone or by email. Any suggestions?

س: لقد أرسلت طرد عبر شركة لخدمات الشحن البحري من دولة الإمارات إلى الهند. لم يتم تسليم الطرد الخاص بي حتى الآن. تاريخ الحجز هو 10/12/2020 وحتى الآن 14/04/2021 لم يتم تسليم الطرد، تقريبا خمسة أشهر. لم تذكر وكالة الشحن تاريخ التسليم وأخبروني أن الطرد موجود في الميناء الهندي (مومباي). وأنه سيتم تخليصه من جمارك الهند ثم تسليمه. يرجى تقديم المشورة بشأن كيفية حل هذه المشكلة. هل يمكن تقديم شكوى ضدهم في دولة الإمارات؟

Q: A company for logistics based in the UAE has misplaced my consignment, It's been 7 months now. Their employees are not replying and I have been mentally tortured by them. Please suggest to me. What should I do? I have every proof of transaction and WhatsApp chats with more than 10 employees.

س: تحياتي، لقد وقع زوجي ضحية احتيال في دبي من قبل شركة شحن. لقد قام بشحن أغراضه الشخصية من دبي إلى سان دييغو ودفع ثمن الشحنة مقدمًا. قيل له أن الأمر سيستغرق من 4 إلى 8 أسابيع، لكن شركة الشحن لم ترد على محاولاته للتواصل معهم. لديه صور للأغراض والإيصال. هل هناك أي شيء يمكن القيام به قانونيًا؟ شكرا لك!

Q: Dear Sir/Madam, Seeking legal help for a dispute with a shipping company. They are holding onto our goods because, during the Dubai floods, they were closed and refused delivery. We urgently need legal help to resolve this, as the storage charges are increasing each day. Can you please advise on how to proceed?

Q: Dear Lawyers, This March, I sent a 30 kg cargo from Sharjah to India. It is now July, and I still have not received my parcel. What should I do? Please let me know!

Waves of Transformation: Unlocking Opportunities with the UAE's Maritime Legal Overhaul Attention all maritime stakeholders! The horizon is brimming with anticipation as the UAE Federal Decree Law Number 43 of 2023 on the Maritime Law (the New Maritime Code) prepares to embark on a transformative journey come March 29, 2024! As the maritime landscape undergoes a sea change

This article focuses on the new safe manning guidelines for marine vessels. Dubai has long been recognized as a global hub for trade and commerce, with its maritime sector playing a crucial role in facilitating the city’s economic growth. To maintain high standards of maritime safety and ensure efficient navigation, the Dubai Maritime Authority (DMA) regularly updates its regulations.

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.