Q: My insurance company (Oman Insurance) took 22 days to get an estimation of the reason being major damage. I inquired for a total loss and they said no as there was no chassis damage and the estimate was awaited. On the 24th day, I received a total loss offer letter from Oman Insurance asking to sign and acknowledge. I accepted the offer and sent back the document. 2 days later the garage told me that they were working in the car based on the word of the estimator in spite of no LPO. Oman insurance calls me and says that there was a miscommunication and the garage brought down the repair charges from AED 50000 to AED 20000 and that they will now proceed to fix the car. I did not agree with them as I found that the car had a chassis damage. Oman Insurance changed tune all of a sudden to the car only having minor damages and the chassis will be fixed. Can the insurance company take back an agreement on free will when an offer is accepted and has the company signature, seal and trade license?

س: صباح الخير، واجهت مشكلة مع سيارتي Audi A3 عندما أعطت إشارة إلى عطل في علبة التروس. حدث هذا أثناء فترة الضمان وظهرت لي رسالة أنه يمكنك متابعة القيادة. لقد أبلغت مستشار الخدمة بهذا وقال إنه يجب أن يكون خطأ ما في النظام ولا داعي للقلق. لم يتم ذكره حتى في سجل الخدمة. في المرة التالية التي تلقيت فيها نفس إشارة الخطأ كانت قبل يوم واحد من انتهاء الضمان وأخذت السيارة لإصلاحها بعد الضمان حيث اعتقدت مرة أخرى أنه خطأ في النظام. هذه المرة قالوا إن ميكاترونيك السيارة تالفة وأن استبدالها سيكلف 17000. أبلغتهم أن هذا حدث أثناء الضمان ويجب إصلاحه بموجب الضمان. قالوا إنه تم الإبلاغ به بعد الضمان، لذا لن يغطيه الضمان. أصلحت السيارة لأنني كنت خائف من أن تتعطل في أي وقت. هل يمكنني رفع قضية ضد هذا لأنهم لم يقدموا التفاصيل المناسبة التي كان من الممكن أن تنبهني لتقديم السيارة أثناء سريان الضمان؟

س: لقد اشتريت سيارة جيب جديدة من شركة لتجارة السيارات في إمارة دبي. تسبب فريق الخدمة في إتلاف طلاء حافة الباب الخلفي أثناء تلميع السيارة ولديّ خطاب رسمي مختوم وموقّع منهم يُشير إلى ذلك وأنه يجب إعادة طلاء السيارة لإصلاح المشكلة. وبالأخذ في الاعتبار أن ذلك سيُنقص من قيمة السيارة ولأن ذلك كان خطأهم، هل يمكنني رفع قضية ضدهم؟ ما هي الفرص المتاحة لي لاستبدال السيارة أو الحصول على تعويض مناسب على الأقل؟

س: تعرضت سيارتي لحادث. وبناء على تعليمات شركة التأمين بعد ذلك قمت بوضع السيارة في الورشة. وبعد أسبوع واحد قاموا بإصلاح باب السيارة. لكن باب السيارة يهتز ولم يتم تثبيته بشكل صحيح. أخذت السيارة مرة أخرى إلى الورشة لمحاولة إصلاحها. ولكن لا يزال باب السيارة يهتز. ماهو الحل؟ هل يمكن تقديم النصيحة؟

س: مرحبًا، لدي سؤال حول مشكلة أواجهها. لقد أعطيت سيارتي للصيانة لشخص ما، ولكن السيارة بها مشكلة كبيرة وتحتاج إلى استبدال الأجزاء. لقد دفعت له المال المتفق عليه أيضًا. لقد مرت 4 أشهر منذ أن أخذ السيارة ولم يرجع السيارة. السيارة في مرآب التصليح الخاص به. عذره هو عدم توفر قطع الغيار. إنه لا يعيد أموالي أو السيارة. ما هي الإجراءات التي يمكنني اتخاذها ضد هذا الشخص والشركة؟ برجاء تقديم النصيحة. أ.س.

Q: Dear Sir/Madam, My motorcycle was taken to a motorcycle workshop for repairs due to a coolant leak. After examining the bike, they provided me with a quote and later informed me that the oil and water had mixed, necessitating an engine flush. Although hesitant, I trusted their expertise and paid an initial fee of 5900 AED. Unfortunately, it has been two months since the deposit was paid, and the repairs are still unfinished. When I recently followed up with them, they informed me that the bike lacked compression and power and needed new piston parts. This seems implausible since the engine was running smoothly before the rebuild. It appears that the mechanic did not properly assemble the engine initially, and now they want to charge me an additional 10000 AED to fix their mistake. They continue to increase the cost and make excuses for the delay, even though it should not take three months to rebuild an engine. What are my options?

Q: Dear Sir/Madam, I had a car wrap done by a company that completely damaged the original paint of the car. The job was poorly done, resulting in a loss of 100k in the car's valuation.

Q: Dear. I gave a brand and expensive watch to an agent for service. Only 'normal service' at the beginning of 2024. They gave me an estimate and completion time and on this basis, I agreed. Later, they changed the price for service and time for completion many times without my agreement, I told them this was not acceptable because I already agreed and given my watch. Until now, my watch is not done and they have not replied to me with an update or anything. I have already reported this to consumer protection in Dubai. They already spoke to them but no use and told me I could try legal action if I wanted. I am confused and cannot believe a famous shop can do this with a business license and take valuables like this. Kindly give me an idea of what I can do. I have all communications in email and sms. Thank you.

Q: I have a dispute with a car repair shop. After car maintenance in their shop, I started to suffer problems with the gearbox, until the car stopped. After the gearbox inspection, water was found mixed with gearbox oil. Water presence should be impossible by design. I claim a maintenance mistake during their job whilst they are defending themselves by claiming possible car misuse. Car risk to be totaled by possible less than adequate maintenance. I need legal advice.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.