أسئلة وأجوبة
Unfinished motorcycle repairs and unfair fees at a workshop: What to do?
Dear Sir/Madam,
My motorcycle was taken to a motorcycle workshop for repairs due to a coolant leak.
After examining the bike, they provided me with a quote and later informed me that the oil and water had mixed, necessitating an engine flush.
Although hesitant, I trusted their expertise and paid an initial fee of 5900 AED. Unfortunately, it has been two months since the deposit was paid, and the repairs are still unfinished.
When I recently followed up with them, they informed me that the bike lacked compression and power and needed new piston parts.
This seems implausible since the engine was running smoothly before the rebuild.
It appears that the mechanic did not properly assemble the engine initially, and now they want to charge me an additional 10000 AED to fix their mistake.
They continue to increase the cost and make excuses for the delay, even though it should not take three months to rebuild an engine.
What are my options?
Dear Questioner,
As consumers, you can submit complaints and know your rights and duties through simple steps using the "Smart Protection" service.
To download the application, enter the word "Dubai Consumer" at the Apple or Google Store.
Dear questioner,
Send a legal notice to them.
Don't pay more money; this is their mistake. otherwise, file a compensation case.
For more information, please call us.
Dear questioner,
The first step: file a complaint against the garage with the Consumer Protection Department.
The second step (in case the first step is not successful) is to file a case in court.
And try to get another garage to write you a report on the condition, errors, and costs, that can help you with the case.
