Q: I entered an agreement to purchase a machine and made a 50% down payment 90 days earlier with a company in Sharjah. The agreement was to have the machine delivered within 45 days. The company has been stalling and being vague with no clear official communication on when it will actually deliver the machine, in spite of me constantly following up. When they do reply and give an expected date, that lapses with no communication from them and I have to once again keep following up. This is now affecting my business operations. What are my options to cancel this order and get a refund on my advance who should I raise a complaint with?

س: لقد كنا نبيع بصورة منتظمة مواد غذائية إلى سوبر ماركت كبير له ثلاثة إلى أربعة فروع في إمارة دبي على مدى السنوات العشر الماضية، وكنا نسدد فواتيرنا في غضون 90 يومًا. وفجأة، وعلى مدى العام ونصف العام الماضيين، بدأوا في تأجيل السداد، في الواقع لم يدفعوا منذ عام واحد مقابل سلع تزيد قيمتها على 100 ألف درهم. توقفنا عن بيع البضائع إليهم لمدة أربعة أشهر لعدم سداد الفواتير السابقة. نتواصل معهم أسبوعيًا ولكنهم لا يدفعون. كيف يمكننا اتخاذ الإجراءات القانونية ضدهم أو تقديم شكوى إلى السلطات الحكومية مثل الدائرة الاقتصادية أو غيرها؟ يرجى تقديم المشورة.

Q: Dear Sirs, I have a Reseller Contract which was signed between us and another party for the sale of 10000 units of Terminal Stations. The final supply was to be done to the India Telecom over a 5-year period at 2,200 units per year, based on a purchase contract signed between us and another company. Based on this agreement, we placed an order for 2200 units at a value of AED12,273,400 (Twelve million two hundred seventy-three thousand four hundred). Based on the purchase order, the other party made a payment of 15% as a deposit and we finalized and handed over, but they didn’t pay since one year. Kindly let us know if you can guide us how we can recover our funds legally. Looking forward to hearing from you at your earliest.

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.