Someone opened a home internet connection on my name and Du is chasing me

Hi,

Someone opened a home internet connection in my name using my documents in a place I have never stayed in, in November 2018.

In September 2019, the Du recovery team contacted me to settle the unpaid amount of AED 1499. I went to Du's office and registered a complaint.

The contract they provided is not signed by me, nor the phone number or email address mentioned on the contract is mine. I registered a complaint with TDRA and they provided me with all papers.

With these papers, I registered a case with SPS, and later the case was registered in Bur Dubai police station. I got the case number and sent it to Du. Since then things have not moved forward.

Du recovery keeps calling me.

What should be done?

I do not wish to have any travel ban.