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مطالبة مورد فعاليات عبر الإنترنت برد الأموال والتعويض عن خرق العقد

مرحبًا،

لقد استضفنا حدثًا رقميًا عبر الإنترنت بالتعاون مع أحد الموردين ودفعنا 50٪ مقدمًا وقدمنا لهم أمر شراء مقابل خدماتهم.

خلال الحدث، تعطلت أجهزتهم وطلب منا الرئيس التنفيذي إلغاء الحدث وتأجيله لمدة أسبوعين.

نظرًا لعدم وجود خيارات متاحة أثناء الحدث والتجربة المخيبة للآمال طوال الحدث، لم يكن لدينا خيار سوى اتباع توصياتهم.

لقد ألغينا الحدث الأصلي وأعدنا تحديد موعده في التاريخ الجديد الذي اقترحناه. خلال الحدث الجديد، شارك 300 شخصًا فقط بدلاً من 1800 شخصًا مُسجل.

هل يمكننا طلب استرداد الأموال وإلغاء أمر الشراء استنادًا إلى حقيقة أن أقل من 20٪ من المستخدمين حضروا بعد تجربتهم الأولى؟

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Abdelaziz Al Zaabi

Abdelaziz Al Zaabi Advocates & Legal Consultants

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18 Oct 2021, 10:53

Dear Questioner,

The supplier is liable for the hardware crash, so kindly check the terms and conditions of the agreement between you and the supplier or the PO if it is including the terms and conditions, if not, the law is will be followed.

You can cancel the event and ask for compensation from the supplier plus asking for a refund of your money.

For more information please contact us on our phone.

19 Oct 2021, 07:48

Thank you, brother Abdelaziz.

Unfortunately, there are no signed T&C's and the PO is just a simple invoice type PO with a PO heading without any terms. It took 4 months to organize this 'virtual' event.

Due to the hardware/software problems with the supplier's system and their persistence, we had the cancel the event within one hour of the live event as all users were having problems.

The supplier insisted we reschedule, and based on their insistence, we rescheduled.

However, the damage was done since only 300 people out of 1800 registered showed up on the rescheduled event and they had problems.

So considering there are no predefined terms signed, what is the law in Dubai for such cases?

The supplier is not taking responsibility for the extremely low turnout the second time due to the user experience for the first time.

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Ahmed Abbas

Dr. Mohamed Alhammadi Advocates and Legal Consultants

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20 Oct 2021, 15:52

Dear,

As per your question and your comments, please note that the actual relationship between you and the supplier is considered a contract containing rights and obligations for both parties.

In light of the above, you did fulfill your obligation and paid the advanced payment.

In return, the supplier did not fulfill his obligation because it is his responsibility to take care of his machines and such a mistake should not happen.

This means you have the right to not pay the remaining amount and ask him for compensation as well.

Thanks,

Ahmed

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