Questions & Answers
Questions & Answers
5 available 5 • View allRefund from seller for delay in delivering a paid order

0
Q: I entered an agreement to purchase a machine and made a 50% down payment 90 days earlier with a company in Sharjah. The agreement was to have the machine delivered within 45 days.
The company has been stalling and being vague with no clear official communication on when it will actually deliver the machine, in spite of me constantly following up.
When they do reply and give an expected date, that lapses with no communication from them and I have to once again keep following up. This is now affecting my business operations.
What are my options to cancel this order and get a refund on my advance who should I raise a complaint with?


Apr 30, 2018
931
Early termination of a service contract based on its non-performance
0
Q: I have entered into a written contract with a UAE based race team for the provision of technical and other services to support my 14-year-old son racing in a national karting championship. The championship is run over 6 rounds between September 2017 and March 2018.
I was disappointed with the service delivery at the first round as the conditions of the contract were not met. I have decided to join a different team for the remainder of the championship and have advised in writing my decision to do so.
In the meantime, the team that I was contracted to has refused to refund any of my money, citing the non-refundable clause in the contract. The contract value is AED27,000.
What recourse do I have based on non-performance?

Nov 6, 2017
447
Customized agreement with the supplier


2
Q: Hi,
I have a company that designs and manufactures solar powered products. I do the design and the products are manufactured by local workshops. I would like to draw a contract/agreement with the workshop to guarantee the work for my client. I would like this to be legally binding.
Q1: How can I make this agreement legally binding so the supplier can fix any problems with the product should any come up?
Q2: How much will it cost to draw this agreement if I provide all the details related to what may go wrong with the workshop craftsmanship?
In fact, all I need is to take the details I will supply and make the agreement professional.
Thanks,
Ali



Oct 2, 2017
733
The supplier is not delivering the service after payment. What to do?


1
Q: Dear sir/madam,
Our supplier has taken money, and we have proof. He is not delivering for 6 months.
Can we put a travel ban on him?



Sep 6, 2022
269
A company in the UAE failed to provide the service we paid for. How can we refund our money?




0
Q: We are a UK-based company that paid for a UAE agency to complete a photoshoot for us. Some time passed as we were struggling to schedule a shoot in our schedule.
They also delayed the matter due to a lack of availability for them. They promised us a shoot by November but then stopped responding to us.
We threatened legal action and now they are only offering a refund of approximately 18%.
Please could you advise me on how to move forward as they have cheated us?





+5
Dec 6, 2024
232
Laws & Regulations
3 available 3 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148442
Federal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
Sep 7, 1993
33031
Federal Law No. (11) of 1992 Concerning Issuance of the Civil Procedures Code 42
The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.
Feb 24, 1992
75346

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Other answers by
177 177 answers •
View allHow to liquidate a free zone company after the death of one partner 0
I am a company owner In Shams free zone of 50 per cent share and have a partner visa. My partner was a Russian who went to Russia and died.
When I went to the free zone to cancel my visa and close the company, they have asked me to get his attested death certificate and NOC from his heirs.
The problem I am facing is his family doesn’t want to give the death certificate nor they want to give NOC. Now my resident visa validity is over and I am on fine every day.
Neither the free zone is cooperating nor the partner's family. What is the other way I can cancel my visa and close the company?
Can someone guide me, please?
Apr 19, 2021
700
How the objection of a client be dealt with after being notified for termination by DLD? 0
I have been notified by DLD that I am in breach of an off-plan sales agreement, and the developer wishes to terminate the agreement.
The date on the notice is March 9, 2021, and I received it from the developer on March 11, 2021. The notice says I have 30 days "from the date of being notified" to make the outstanding payment.
On the termination notice from DLD, a list of objections is present. One of the objections states that the developer must hand over the final SPA to me.
In this case, I have not received the final SPA from the developer. I made an objection in writing to the DLD pointing this fact out and sent it via email, and received a confirmation of the same from DLD by return e-mail on April 6, 2021.
30 days from March 9th is April 8th, or from March 11th is April 10th. Does the developer have to respond to my objection before the DLD will allow them to terminate the agreement?
In this case, will the time I have to make the payment be extended by any period?
Apr 19, 2021
1414
Opening a trustee with wife and signing a postnuptial agreement 0
I would like to open a trustee with my wife and sign a postnuptial agreement.
Apr 19, 2021
461
Closing a business while the local service agent is not reachable 0
Hi,
We have a professional services license (2 partners) + 1 local service agent registered with DED, Dubai.
The partners wish to close the business because of unavoidable circumstances. We wish to proceed with all the necessary paperwork for cancellation.
Unfortunately, the local service agent is not available. We have been trying to connect to him multiple times but have not been able to reach him.
The due date for the renewal of the company is coming up and we want to proceed with all the paperwork for cancellation prior to that.
Kindly advise us about the options if the local service agent is unavailable.
Apr 19, 2021
812
Returning to the UAE to run business after being convicted with a crime 0
Hi,
I want some information regarding my uncle. He was arrested in November 2015 and was in prison until 13 June 2016 when he was deported to Pakistan.
The reason for the arrest was that my uncle had his own business in Sharjah and he was involved in a case where his employee accused him of attacking him and other allegations. He was arrested and convicted.
He needs to reenter the country as he has his business in Sharjah but I believe he is blacklisted/banned. How can I find out if he is blacklisted/banned and how can it be removed to allow my uncle to reenter the country and take over his business?
Is there any way of helping to resolve this issue?
I know that if he enters on a visa, he could be arrested at the airport, and don’t want that to happen.
Thank you!
Apr 5, 2021
508
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