Questions & Answers
I sold my car to a car agency and they claim that the car is dead to deduct an amount. What can I do?
I sold my vehicle to a known Buy and Sell agency in Abu Dhabi last 25 July 2025. They inspected the vehicle meticulously and quoted AED 12,000 Net.
A vehicle sale-purchase agreement was presented, revealing that they will cut AED 600 for a convenience fee. So my Net pay will be 11,400. I agreed and signed all in good faith.
I was instructed to wait until their PRO call and do the transfer of title at the vehicle registry. Since it was Friday, the transfer was not completed, and I have to wait till Monday.
The next day, Saturday (17:30-18:00), they sent a message that the car is dead, sent it via recovery to Dubai for another inspection. They told me that the price needs to be renegotiated; they gave me a figure of AED 9000.
They sent me a new agreement with the figure of 9000, but I did not sign it and just ignored it. Transfer finished, then they sent 11,400 to my account. Now they want the alleged excess back.
Legally, do I owe them? Or I am being harassed as phone calls and emails are non-stop.
Send them a short, formal written response confirming that the deal was completed according to the signed agreement, that the agreed-upon amount was received, and that you consider the matter closed.
Stop responding to unofficial calls or messages, and keep the evidence.
If they escalate the matter to court, you will have to present the contract, proof of transfer of ownership, and proof that the amount you received was what was agreed upon.
Dear Client,
Based on the signed sale agreement, you legally sold your vehicle for a net AED 11,400 after the agreed convenience fee.
The buyer inspected the car, accepted the price, completed the transfer, and paid you in full. Their later attempt to reduce the price to AED 9,000 (without your consent or signature) has no legal effect.
You are under no legal obligation to return any amount unless you had agreed in writing to the new figure, which you did not.
Their ongoing phone calls and emails may amount to harassment, and you have the right to insist they stop such contact.
I can assist you in:
- Drafting a formal legal response to the agency confirming your position.
- Issuing a cease-and-desist notice to stop the harassment.
- Filing a complaint with the authorities if it continues.
Let me know if you’d like me to take this forward and handle all communications and legal protection on your behalf.
Thank you for contacting us via Legal Advice Middle East.
Your situation offers more than one legal path, but the best approach depends on the exact wording of the signed sale–purchase agreement and whether it includes any post-inspection or price-adjustment clauses.
We have previously represented a seller in Abu Dhabi in an almost identical dispute where the buyer tried to reduce the agreed price after signing; our legal strategy secured full payment for the seller and stopped all further demands.
From what you describe, you entered into a binding contract for AED 12,000 gross, less the AED 600 convenience fee, with no further deductions agreed.
The subsequent claim by the agency to renegotiate after signing — and after they had the vehicle in their possession — would typically not give them a legal right to reduce the price unless the agreement expressly allowed for it.
Since they already transferred AED 11,400 to you under the signed agreement, any demand for a refund now would need to be justified under the contract or proven in court; without such a basis, it can amount to harassment.
The most strategic step is to review the signed agreement in full, keep records of all communications, and formally notify them in writing that you consider the matter closed under the original contract.
If harassment continues, we can send a legal warning and, if necessary, file a police complaint to deter further contact.
To give you precise advice, we need to examine the actual signed agreement, the payment confirmation, and all correspondence.
Our multilingual consultants speak Arabic, English, Russian, Hindi, and Chinese, and we can prepare the exact legal response to protect you from further pressure.
Thank you for sharing the details of your situation.
Based on what you’ve described, you entered into a clear agreement with the Buy and Sell agency at the price of AED 11,400 after the convenience fee deduction, which you accepted and signed.
The fact that they later claimed the car was “dead” and attempted to reduce the price without your consent is not legally binding since you did not agree to or sign the revised agreement.
Since the transfer of ownership was completed and the agreed payment was made to you, legally you are entitled to keep the AED 11,400.
Their demand for the “excess” amount back, after the transaction is complete and without your agreement, does not hold strong legal ground.
The persistent calls and emails amount to harassment, and you have the right to protect yourself from this behavior.
I can assist you in drafting a formal response to stop this harassment and protect your rights, and if needed, represent you in any legal steps to resolve this matter quickly and effectively.
Please reach out to me directly on WhatsApp or by phone so we can discuss the best course of action tailored to your case.
I look forward to helping you put this behind you with minimal stress.
