أسئلة وأجوبة
What to do if the free zone refused to cancel partner visa for myself and an employee due to license expiry?
I received this email response from Sharjah Publishing Free Zone when I asked to cancel the visa for myself and an employee so that we may take up work with a new company:
Dear Valued Applicant,
Greetings from Sharjah Publishing City Free Zone
We regret to inform you that we are currently unable to proceed with the visa cancellation for Mr. O*** F***** (Visa - Cancellation - ************) for the following reasons:
1. The company's trade license is suspended, necessitating coordination with the SPC team to address this issue.
2. The company has an existing violation, as B**** W**** M*** has exceeded their visa duration by 171 days. The company must either cancel the visa for the violator or renew it accordingly. Alternatively, late renewal or cancellation fines can be settled through an application on the portal.
3. The E-Channel has expired as of 01/06/2023, and it must be renewed before processing any visa cancellation.
4. The Establishment Card is approaching its expiry date
Good morning,
Thank you for your message.
We’ve reviewed the response from Sharjah Publishing City Free Zone, and at this stage, visa cancellations cannot be processed due to several outstanding compliance issues with your company’s legal standing.
Specifically, the trade license is suspended, one employee has overstayed their visa by 171 days (requiring cancellation, renewal, or fines to be settled), the E-Channel subscription expired on 01/06/2023, and the Establishment Card is nearing expiry.
All of these matters need to be addressed before any visa-related services can proceed.
We recommend scheduling a consultation to assist you with resolving these matters efficiently and ensuring full compliance with UAE regulations.
Please let us know a convenient time, and we’ll be happy to guide you through the necessary steps.
Thank You

Dear Sir,
In reference to your situation, we recommend that you visit the immigration department and present them with the email communication you received.
They will attempt to contact the concerned company. Should the company fail to cooperate, immigration authorities will proceed to cancel your visa directly through their system.
If you require further legal assistance, please do not hesitate to contact us by phone or via email.
Best regards,
Nada Elmawi
A. Formally request the company's management (or owner) to take immediate action to rectify the legal situation.
Submit a written request for administrative visa cancellation through the Federal Authority for Identity and Citizenship (ICP) if you are affected, along with proof of the company's failure to cooperate.
B. If the company owner does not respond:
File a complaint with the Free Zone Authority (SPC), explaining that the company is inactive and you cannot move to a new job.
Then go to:
The Ministry of Human Resources and Emiratisation (if you are on a mainland visa).
Or the Federal Authority for Identity and Citizenship (ICP) if you are on a free zone visa.
C. Can you work with a new company despite the problem?
No, you cannot start work with a new company or transfer your residence until your current visa is officially cancelled.