A pharmacy gave me the wrong set of medicine that was not prescribed by my doctor. Can I file a complaint?

Dear Inquirer

We are pleased to serve you and address your inquiries.

You can file a complaint, but you must first prove the error.

Contact us via email or call our offices in Dubai or Sharjah.

Jasim Al Haddad Advocates & Legal Consultants

Under UAE law, if a pharmacy dispenses the wrong medication or one not prescribed by your doctor, you have the right to file a complaint, as this may constitute medical negligence.

First, gather evidence such as the prescription, medicine packaging, and receipt, then contact the pharmacy to report the issue.

If unresolved, you can file a formal complaint with the Ministry of Health (MOHAP), Dubai Health Authority (DHA), or the Department of Health – Abu Dhabi (DOH), depending on your location.

You may also contact the Consumer Protection Department.

Thank You

What happened is clearly a serious mistake on the pharmacy’s part.

Dispensing medication that wasn’t prescribed to you is not only irresponsible but also a violation of your legal and patient rights.

You are fully entitled to take legal action, and we are here to help. I recommend you come in for a consultation so we can review the full details, assist in filing a formal complaint, and explore possible legal steps for negligence or harm.

Let’s make sure your rights are protected and this doesn’t happen to someone else.

Best regards,

Dr Alaa Nasr Legal Consultants

Yes, under UAE law, dispensing medication without a doctor’s prescription is considered a serious violation. You can file a complaint against the pharmacy with the relevant authorities, such as the Ministry of Health or the municipality.

Our legal center specializes in such cases and can assist you in taking the appropriate legal action. Feel free to contact us on WhatsApp for further legal support and consultation.

Greetings,

Yes, receiving the wrong medication—especially one not prescribed by your doctor—may be considered a case of medical negligence or professional misconduct.

You may be entitled to file a formal complaint against the pharmacy and potentially seek compensation, depending on the circumstances and any harm caused.

We recommend booking a legal consultation to assess your case and guide you through the proper complaint process.

Hello,

In the UAE, pharmacies and pharmacists are strictly regulated by the Ministry of Health and Prevention (MOHAP) and Dubai Health Authority (DHA) or Department of Health - Abu Dhabi (DoH), depending on your location.

Dispensing the wrong medicine — especially one not prescribed by a licensed doctor — can result in fines, suspension, revocation of the pharmacist’s license, or closure of the pharmacy in serious cases.

If you're in Dubai, file with the Dubai Health Authority (DHA).

Yes, absolutely!

Receiving the wrong medication from a pharmacy is a serious issue with potential health consequences, and you have every right to file a complaint.

Inform the pharmacy about the error as soon as you realize you've received the wrong medication.

Provide them with details about the medication you received and the medication you were prescribed.

The DHA is the primary regulatory body for healthcare services in Dubai, including pharmacies.

You can file a complaint through their official channels.

If you need further clarification, you may ask.