أسئلة وأجوبة
I applied for immigration to Canada via an agency in Dubai without any progress. Can I claim refund?
I'm looking for advice- I had applied for immigration service to Canada via an agency in Dubai, however, it's been a few months and there is no positive reply from their end.
They keep giving evasive answers, such as my job role is not coming up, or the Government has put the applications on hold, or other things which are totally different from the picture painted before availing their service.
The contract mentions this about refund: "The company is eligible to provide a refund if any wrong information is provided during our advocacy while discussing the case with the consultant."
My Question is- are such immigration consultancies legal in the UAE?
Is it legal for them to provide such services?
And am I eligible for a refund if not for damage claims (for wasting my time with their inefficient services)?
Greetings,
Thank you for your inquiry.
Immigration consultancies operating in the UAE must be licensed and authorized to offer such services. However, many agencies operate in a legal gray area, especially if they make promises without transparency or proper legal backing.
Based on your description, if the agency has misrepresented key facts or failed to deliver as per the contract, you may have grounds to pursue a refund or raise a legal complaint—even if the contract seems restrictive.
The vague wording about refunds may not stand if misleading practices can be proven.
To assess your eligibility for a refund or potential legal action, we recommend booking a consultation with Future Vision for Advocacy and Legal Consultancy.
We can review your contract, communication records, and advise you on the best course of action—including filing a formal complaint if necessary.
Hello,
If the agency is registered in Dubai, you can lodge a consumer complaint with the Dubai Department of Economic Development (DED) through the Consumer Rights Protection channel.
Such agencies can legally operate, but they must be transparent and honest in their representation.
You may be eligible for a refund if you can prove misrepresentation or non-delivery of promised services.
You can complain to DED or take legal action through small claims court if necessary.
Dear Questioner,
Thank you for your message.
Yes, immigration consultancies are legal in the UAE, but they must be licensed by the relevant authorities (such as the Department of Economic Development in Dubai).
Based on what you shared, if the agency misrepresented the service or made false promises, and you have proof of this (emails, messages, brochures, etc.), you may have grounds to:
File a complaint with the Dubai Consumer Protection Department or DED for misleading services.
Request a refund, especially if they failed to deliver what was promised and the contract terms were not followed.
If the refund is refused, you can consider filing a civil case to recover your money and claim compensation if damages can be proven.
Please share a copy of the signed contract and any communications you have, and I’ll advise you on the next steps.
Best regards,
Mohammed Salah
Legal Consultant
According to UAE law, immigration consultancies must be licensed and authorized to offer such services.
If there was any misrepresentation or false promises, you may be entitled to a refund and may also have grounds to file a legal complaint.
Our center specializes in such cases, and you can contact us via WhatsApp for more details, legal support, and to take the necessary action.
Yes, it is legal for immigration consultancies to operate in the UAE and provide services related to overseas immigration, including to countries like Canada.
However, these consultancies must operate within the bounds of UAE law and should not make false or misleading claims.
Your eligibility for a refund depends heavily on the interpretation of the wrong information clause in your contract and your ability to prove that you were given specific incorrect information.
We will let you know the procedures to be undertaken in detail. Kindly share your WhatsApp number to discuss further.
