How to process professional license verification if HR does not provide my experience certificate?

Dear Questioner,

An employee is entitled to receive an experience certificate upon the termination of their service. If the employer refuses to issue it, you can file a complaint with the Ministry of Human Resources and Emiratisation (MOHRE) or the relevant regulatory authority for your sector.

You may also use employment contracts, salary slips, or other official documents as proof of your experience.

For further legal assistance, feel free to contact me.

Mohamed Salah Shoeib

Legal Consultant

Hello,

Under UAE Labor Law, employees have the right to request an experience certificate from their employer upon termination or resignation.

It is illegal for employers to withhold this document without a valid reason, especially if your employment has ended and you've complied with the company’s requirements (such as notice period, etc.).

You can file an official complaint with MOHRE regarding the refusal to issue your experience certificate. This complaint can prompt them to investigate the situation, and they may take steps to resolve the issue.

Dear Sir/Madam,

Thank you for bringing this matter to our attention!

I understand the frustration you're experiencing with obtaining your experience certificate and the impact it's having on your professional license verification. Based on the information provided, I would like to offer the following professional advice:

1. Formal Written Request:

Send a formal written request to your HR department via email, clearly stating your need for the experience certificate. Reference your previous requests and explain the urgency due to your license verification process. Maintain a record of all communications.

2. MOHRE Digital Services:

Utilize the Ministry of Human Resources and Emiratisation (MOHRE) app or website to generate an official experience certificate. This service often allows employees to obtain a stamped certificate without employer involvement.

3. Legal Obligations:

Kindly note that under UAE Labor Law, employers are obligated to provide experience certificates upon request. If your employer continues to withhold the document, you may consider filing a formal complaint with MOHRE.

4. Alternative Documentation:

Contact Dataflow to inquire if they would accept alternative forms of employment verification, such as employment contracts, salary slips, or bank statements showing salary transfers from your employer.

5. Licensing Authority Communication:

Reach out to the relevant licensing authority handling your professional license application. Explain your situation and ask if they can proceed with your application using alternative documentation while you resolve the experience certificate issue.

6. Legal Consultation:

If the situation remains unresolved, consider seeking advice from a legal consultant specializing in UAE labor law. They can provide guidance on your rights and potential courses of action.

7. Documentation:

Throughout this process, maintain detailed records of all your efforts to obtain the certificate, including dates of requests, responses received, and any alternative steps taken.

I hope these suggestions prove helpful in resolving your situation. If you require any further assistance or clarification, please don't hesitate to reach out.

Yours sincerely,

ABDUL WAHIED

Dear Questioner,

If your HR is refusing to provide an experience certificate, you have the right to escalate the matter. The Ministry of Human Resources and Emiratisation (MOHRE) or the relevant free zone authority can intervene if your employer is unjustly withholding the document.

Since DataFlow verification is essential for your professional license, delays could impact your career progression.

We recommend taking legal action to ensure compliance from your employer. Book a consultation with us to explore the best course of action or authorize us to handle the matter on your behalf.

Best regards,

Wishing you a pleasant day ahead,

I understand the difficulty you're facing with obtaining the experience certificate.

Since your HR is not providing it and the Dataflow process is requiring the clinic information, I recommend escalating the issue with your HR department in writing, requesting the certificate formally, and explaining the delay it’s causing in your professional license verification.

If this continues to be unresolved, you may want to seek assistance from the Ministry or even consider legal options to ensure your rights are protected.

Our legal services are available to help you navigate this process and resolve the issue swiftly.

Best Regards,

Greetings,

Indeed, the name and address of the entity you worked for must be stated so that they can be recorded in the experience certificate you are requesting. Therefore, it should be issued by the same place where you are employed.

Best Regards,

I understand the urgency of your situation, as an experience certificate is crucial for your professional licensing.

Under UAE labor laws, your employer is obligated to provide you with an experience certificate upon request.

Since you have already made multiple requests and they are delaying the process, we can take legal action to ensure they issue the document.

I can assist you in drafting a formal legal notice to your employer demanding the certificate and, if necessary, escalate the matter to the Ministry of Human Resources and Emiratisation (MOHRE) or the relevant authority.

Please reach out to me via WhatsApp or phone at [-----------] to discuss your case further and take the next steps.

Best regards,

Suhail Rana