How can I file a complaint against a customer for non-payment and fraud?

Hello,

Since your company has been subjected to non-payment for the car rental service with a driver by a customer, and given their refusal to pay or respond to communication attempts, this action is considered fraud under UAE law.

For assistance, please contact us via phone or WhatsApp at [--------].

Dear Questioner,

Thank you for reaching out with your inquiry!

Based on the situation you've described, where a customer has failed to pay for services rendered by your tourism company, here are the steps you can take under UAE law to address the matter.

1. Complaint for Non-Payment

This situation likely constitutes a breach of contract, rather than fraud. Since the customer hired your vehicle and driver with the understanding that payment would be made at the end of the service, and is now refusing to pay, this would be treated as a financial dispute.

- File a complaint with the police:

Since the customer is not responding to your communications and has not made the agreed payment, you can file a civil case or police complaint for non-payment.

The Dubai Police will register the complaint under the appropriate section for unpaid debts or disputes. You can visit the Dubai Police or use the Dubai Police app to file an online complaint.

- Documentation:

Ensure you have all the necessary documents to support your claim, including:

• The agreement or booking details (e.g., contract, email communication, etc.).
• The driver's report of the service provided.
• Proof of communication with the customer (texts, calls, emails).
• A copy of the customer's UAE contact number.

2. Legal Action

If the police investigation does not resolve the issue, you can proceed with civil legal action:

Civil lawsuit:

You can file a civil claim for the unpaid amount in the Dubai Courts (or relevant jurisdiction). A lawyer can assist you in drafting the claim, and the court will evaluate the case based on the contract and evidence you provide.

If you win the case, you may be entitled to compensation for the unpaid amount, along with possible court fees.

3. Fraud or Criminal Complaint

In this case, this would not typically fall under fraud unless there was a deliberate attempt by the customer to deceive you (e.g., providing false information about payment intentions, using a fake identity, etc.).

Fraud involves intentional deceit or misrepresentation, and while the customer’s behavior may appear dishonest, it does not automatically constitute fraud unless there’s clear evidence of deceptive intent.

However, if any fraudulent element emerges, you could explore criminal options with the police.

4. What to Do Next

File a police complaint with the Dubai Police for non-payment, providing them with all your documentation and evidence.

If the police are unable to resolve the matter, you can proceed with a civil case for breach of contract and unpaid dues in the relevant court.

The situation is primarily a contractual dispute for unpaid services and would likely be addressed through a civil complaint or a police report.

Filing the complaint with the Dubai Police would be the first step. If the matter is not resolved through this route, a civil claim can be pursued in the courts.

If you need further assistance in filing the complaint or taking legal action, feel free to contact me, and I will be happy to guide you through the process.

Best regards,

Mohammed Salah

Since this involves a failure to pay for services rendered, you can file a complaint with the Dubai Police.

This is considered a civil dispute initially, but if the customer’s actions are deemed fraudulent (e.g., intentional avoidance of payment), the police may treat it as a criminal case.

Since you operate a business, you can also file a complaint with the Dubai Economic Department (DED) or the Tourism Department.

They may have additional tools or channels to help resolve the matter and can assist with potential fraud investigations involving a business transaction.

Before proceeding with a legal complaint, make one last attempt to contact the customer. You could send a formal written demand for payment via email or WhatsApp (if that’s the method of communication) requesting payment by a specific date.

Gather all the relevant evidence and documents.

Dear Client,

Thanks for your question! I hope you are doing well. I will assist you in this matter.

File a complaint with Dubai Police, providing evidence like booking details, communication records, and the driver’s report.

Non-payment with intent to deceive may qualify as fraud under UAE law. If unresolved, consult with us to recover the outstanding amount.

For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.

We will be happy to help you.

Thanks & Regards,

ABDUL WAHIED

According to UAE law, if the client refuses to pay the agreed amount after receiving the service, this can be considered fraud.

You have the option to file a complaint with the police or take the matter to court to claim your rights. It’s important to document all communications as evidence.

According to the old laws, this action by the passenger was considered a crime. Under the new laws, this act is not considered a crime. You can file a civil case against him in court, not with the police.

Yes, according to UAE law, the customer’s actions could be considered a criminal offense. You should file a complaint at the nearest police station with all supporting evidence, such as communication records and service details, to initiate legal proceedings.

Thank you for reaching out regarding the non-payment issue with your customer!

I understand the frustration this situation can cause, and I'm here to assist you in resolving it.

In the UAE, non-payment for services rendered can be addressed through both civil and criminal channels.

The customer's actions may constitute a breach of trust or fraud, especially if there was an intent to evade payment.

Filing a complaint with the Dubai Police is a viable option in such cases. They have an online portal where you can file a criminal complaint, which can be accessed here:

Additionally, pursuing a civil case to recover the owed amount is advisable. This involves gathering all relevant documentation, such as contracts, communication records, and any evidence of the services provided.

To provide you with tailored legal advice and to discuss the most effective strategy for your situation, I recommend scheduling a consultation.

Please feel free to reach out to me via WhatsApp or phone at [----------] to discuss this further or to arrange a convenient time.

Best regards,

Suhail Rana