أسئلة وأجوبة
Can I recover the extra amount charged by a car rental for scratching the rim of a car?
Hello,
While renting a car, we scratched the rim, and the rental car service charged us 2,000 AED, but the actual cost of repair is 150 AED.
Is it possible to get the money back through the Rental Dispute Center or any other way?
Greetings,
Yes, you can get the difference back, and you can submit a request to return the amount after deducting 150 dirhams.
If they do not return it within two days, you can submit a complaint.
We are honored to provide you with legal support.
For further inquiries about your topic, you can come to our office or contact us via phone, WhatsApp, or email.
Hello,
You can file a complaint with the Consumer Protection Department of the emirate where you reside.
Obtain a written estimate or invoice from a reputable repair shop showing that the actual cost of repair is only AED 150.
For further assistance, kindly share your WhatsApp number.


The Rental Dispute Centre is designated for real estate property rentals; however, you can approach the Consumer Protection Authority for being charged extra.
If you need further assistance, kindly share your WhatsApp number.