Getting clearance from the bank after settlement of a loan

Hi Miss Gatina,

I was hoping you could answer a quick question for me.

If I have an open legal case raised against me by a bank for unpaid liability, then the liability is paid off, are they obliged to close that legal case and/or issue a NOC?

The reason I ask is that my bank won't close it as I have another outstanding liability and in negotiations to settle, they can only open a civil case for that one, not a legal one.

So my question is, are they allowed legally to keep a case open for a liability that's been paid off? Can they be forced to close it?

Thanks

 Debs