أسئلة وأجوبة
How can I get my promised cash back from the real estate agent if he left the company?
An agent from a company in the housing space promised me 3% cash back from the brokerage if I booked the house through him.
He has sent this understanding over email from his company email. He also paid 2% but before he paid the remaining 1% he left the company.
Now despite sending numerous emails, the company is not responding. I put a bad review on Google and their lawyer warned me for a complaint with Dubai police.
I removed my review as not sure of the laws. Tell me my next steps and whether the review can get me in trouble.
Also, can I go to the police with the email to get support?
Dear questioner
Draft a formal email outlining the agreement, the received 2%, and the outstanding balance.
Request them to fulfill their obligation, if there is no response on their part either file a consumer complaint in the DED.
If you need further clarification, please share your Whatsapp number.
Dear Questioner,
Thanks for your inquiry.
Regarding the above, we would like to inform you that, according to UAE law, a verbal or written agreement is considered legally binding and enforceable.
In this case, the agent's promise of a 3% cash back from the brokerage is considered a valid agreement, especially since it was sent over email from his company email.
If the company has not fulfilled its promise and is not responding to your emails, you have the right to file a complaint with the Dubai police.
You can provide the email as evidence to support your claim.
As for the review you posted on Google, it is important to note that the UAE has strict laws against defamation and slander.
If the review you posted is considered defamatory or false, it could potentially lead to legal consequences.
In terms of your next steps, you can consider sending a final email to the company, stating your intention to file a complaint with the police if they do not fulfill their promise.
If they still do not respond, you can proceed with filing a complaint with the Dubai police. It is also recommended to consult with us as a lawyer to guide you through the process.
Kindly feel free to contact us by phone or email for further guidance.
Greetings,
Dear.
If you see that you have money with the company and want to recover it, you can file a case against the company to obtain this amount.
If anything else is required, don’t hesitate to contact us via email or call our offices in Dubai or Sharjah.
Jasim Al Haddad Law Firm Legal Counsel and Consultations
Dear Questioner,
You have several options to resolve the issue with the housing company and the cash-back promise. Here are some suggested steps:
- Contact the New Company Representative:
Since the original agent left the company, try contacting a new representative or customer service agent at the company.
Explain your situation and provide them with any relevant documentation, such as the email from the original agent. Be persistent and follow up regularly until you receive a satisfactory response.
- Mediation or Arbitration:
If contacting the company directly does not yield results, consider engaging in mediation or arbitration. This can be an effective way to resolve disputes outside of court.
Look for organizations that offer dispute resolution services in your area or industry, such as the Dubai Chamber of Commerce and Industry or a professional real estate association.
- Legal Action:
If all else fails, you may need to take legal action against the company. Consult a lawyer who specializes in consumer protection or contract law to discuss your options and potential remedies.
Keep in mind that legal action can be costly and time-consuming, so it should be considered as a last resort.
- Reviews and Ratings:
Regarding your Google review, it is generally allowed for consumers to share their experiences with businesses online, as long as they are truthful and not defamatory.
However, be aware that making false or misleading statements can result in legal consequences. If you are unsure about the legality of your review, consult with a lawyer before taking any further action.
- Police Report:
In general, filing a police report for a civil matter like this is not necessary unless there is evidence of fraud or other criminal activity involved (such as identity theft).
In your case, it seems that the issue is primarily a breach of contract or promise made by an individual agent who no longer works for the company. Therefore, it is unlikely that filing a police report would yield any significant results in this situation.
