أسئلة وأجوبة
Can a bank freeze an account without any notice or communication?
Dear Sir/Madam,
Can the bank freeze/restrict my account without any notice or communication?
Even when I reached out for the reason, they didn’t respond.
P.S. I don't have a loan, I don't have credit cards, I haven't changed jobs, and I've had the account since 2021 with almost identical transactions for the past three years.
Dear questioner,
Please send an email regarding the same to seek clarification on the freezing, and please check whether any fraudulent transactions have occurred without your knowledge.
This action might be a preventive measure from the bank's side to avoid suspicious activities. If there is no reply from the bank to your email, raise a dispute with the Central Bank.
If you need further clarification on the matter, please share your WhatsApp number.

Dear Questioner,
According to UAE law, banks have the right to freeze or restrict a customer's account without prior notice or communication if they suspect any fraudulent or suspicious activity.
This is to protect the customer's funds and prevent any potential financial crimes. However, the bank is required to inform the customer of the reason for the freeze or restriction as soon as possible.
If you have reached out to the bank and they have not responded, you can file a complaint with the Central Bank of the UAE or seek legal advice.
It is important to note that the bank may also freeze or restrict an account if the customer fails to comply with their terms and conditions, such as not maintaining a minimum balance or providing updated personal information.