أسئلة وأجوبة
Tour agency service is unsatisfactory. How to claim compensation?
Dear Sir/Madam,
I paid 13,000 DHMs for a tour package to a tour agency in Dubai but encountered persistent difficulties in booking a holiday through the company. They cited excuses related to time constraints and peak season challenges.
After persistent attempts, we decided to embark on a trip to Sri Lanka. Despite confirming arrangements with the company, upon reaching the hotel, we discovered no reservation was made.
This left us stranded, forcing unplanned and costly accommodation due to the hotel's exorbitant asking price. While initially assured by the agency that bookings were in order, subsequent communication admitted their mistake, offering a refund for the hotel.
Though appreciative of the proposed refund, the overall dissatisfaction prompts me to consider filing a complaint with the Consumer Court.
I seek guidance on procedures for addressing tour package issues, cancellations, and seeking compensation for package costs, unplanned hotel expenses, and the mental pressure endured.
Dear Client,
Thanks for your question! I hope you are doing well. I will assist you in this matter.
To address the issues with your tour package and seek compensation in the UAE, start by contacting the tour agency and requesting a full refund.
If they do not provide a satisfactory resolution, file a formal complaint with the Consumer Protection Department. Consult with us, gather evidence, and consider alternative dispute resolution.
If needed, file a case with the Dubai Consumer Protection Tribunal, seeking compensation for the tour package cost, unplanned hotel expenses, and any mental stress endured.
For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.
We will be happy to help you.
Thanks & Regards,
ABDUL WAHIED
Dear Questioner,
Thanks for your inquiry!
Regarding the above, we would like to inform you that tour agencies are required to provide services as per the terms and conditions agreed upon in the contract.
If the agency fails to fulfill its obligations, the consumer has the right to file a complaint with the Consumer Protection Department or the Consumer Court.
In your case, it is advisable to first try to resolve the issue with the tour agency directly.
You can send them a written complaint outlining the details of the incident and requesting compensation for the package cost, unplanned hotel expenses, and mental pressure endured.
Keep copies of all communication with the agency for evidence.
If the agency does not respond or refuses to compensate you, you can file a complaint with the Consumer Protection Department.
You can do this online through their website or by visiting their office in person. You will need to provide all relevant documents such as the contract, receipts, and any communication with the agency.
The Consumer Protection Department will investigate the complaint and try to mediate a resolution between you and the agency.
If a resolution cannot be reached, they may refer the case to the Consumer Court. In the Consumer Court, we can help you to present your case and provide evidence to support your claims.
The court will then decide on the matter and may order the agency to compensate you for the losses incurred.
It is important to note that there is a time limit for filing a complaint with the Consumer Protection Department or the Consumer Court.
It is advisable to take action as soon as possible to ensure your case, and we will do our best that it will be heard.
Please feel free to contact us.
Regards,
Dear Questioner,
You can file a complaint through the Dubai Department of Economic Development's online consumer protection portal.
Before the Consumer court, you can ask for the extra expenses that you had borne due to the part of negligence made by the tour agency and also for the mental agony you faced during your tour.
If you need our assistance in filing the complaint on behalf of you, please share your WhatsApp number.
