أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعHow to get a refund from a migration consultancy in Dubai?

1
Q: Hello respectful Sir/Madam
I applied for migration to Poland through a consultancy in Dubai on December 28, 2022. They said I would get a work permit within 60 days, but it has been more than 6 months.
I now need my deposited amount back, but they are saying to mail customer care. I have receipts for payment and a fake offer letter.
Can you please suggest how I can get a refund legally?


2023/06/14
621
كيف يمكنني استرداد الأموال التي دفعتها لوكالة الهجرة إذا لم يتم فعل أي شيء؟

1
س: سيدي العزيز
لقد تقدمت بطلب للحصول على برامج Canada AIPP من إحدى وكالات الاستشارات في دبي في عام 2021، وأخبروني أن العملية ستستغرق عامًا واحدًا. والآن استغرقت أكثر من عامين.
أخبروني أنهم تقدموا لي هذه السنوات ولكن لم أتلق أي رد من أي شركة، وعندما طلبت منهم إخباري بمكان تقديم الطلب، أخبروني أنه سري.
الآن أخبرتهم بإيقاف العملية وسوف يعيدون لي أموالي ولكن سيكون المبلغ أقل بكثير وفقًا لهم.
يرجى إخباري كيف يمكنني الحصول على أموالي حيث دفعت ما يقرب من 9000 درهم إماراتي أو كيف يمكنني المضي قدمًا بشكل قانوني.


2023/09/21
287
كيف أطالب باسترداد مبلغ من وكالة هجرة بعد إخفاقها في الوفاء بالتزاماتها؟
4
س: توجهت إلى مكتب استشارات هجرة في دبي للحصول على تصريح عمل في كندا، ووقعنا اتفاقية ودفعت 28600 درهم إماراتي. تنص الاتفاقية على أنه إذا لم تنجز الشركة تصريح العمل الخاص بي في غضون 6 - 8 أشهر، فسيحق لي استرداد كامل المبلغ في غضون 90 يوم عمل.
تخلفت الشركة عن الموعد المتفق عليه للإنجاز وطلبت وثيقة استرداد ووقعت عليها مع الشركة تنص على أنه "سيتم رد المبلغ في غضون 90 يوم عمل".
يبدو أن الشركة ليست على استعداد لرد الأموال بعد 90 يوم عمل.
في هذه الحالة، ماذا يجب أن أفعل أو أين يجب أن أشتكي لاستعادة أموالي من الشركة في أسرع وقت ممكن؟
ملاحظة: ستنتهي صلاحية تأشيرتي في 24 فبراير 2023، وستنتهي فترة الـ 90 يوم عمل التي يجب على الشركة رد المبلغ خلالها في 4 فبراير 2023.
شكرًا لمساعدتك!

2023/01/23
840
قوانين وتشريعات
2 متاح 2 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9994
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
1985/12/15
148724

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Hi Lawyers,
Many individuals have invested in a Forex trading company based in the UAE.
Should we hire a lawyer to file a case, or can we report it to the police station to summon the involved party, allowing them to settle and refund our money?
The company is not regulated in the UAE, yet it accepts payments in the UAE and manipulates trades, causing clients to lose their money.
Please help us.
Thank you!
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How to recover money when the borrower disappeared without a security check? 2
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One person owes me 50,000 dirhams and was supposed to return the entire amount, including the monthly investment with 5% interest.
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Filing an infidelity complaint with the Dubai police 1
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My employer is not willing to cancel my visa. Can I cancel it by waiting six months outside the UAE? 0
I am in India right now and I wanted to cancel my work visa in the UAE but my employer is not willing to cancel it.
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I came on an E-visa (employment visa) from Uganda to the UAE, and my employer didn't make my residence visa. Now I have been in overstay for 24 days.
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Can we file a case against a customer who launched a campaign online against our business reputation? 0
Hello,
A customer based in Dubai booked a public experience online on the website of a reputable business based in Dubai.
The customer came to the business location, the team was ready to provide the experience as per her booking.
The customer started to shout loudly, claiming that she was expecting a private experience. She refused to do the experience and left. Then she started calling the Management claiming a refund.
The Management explained that as per the T&Cs, experiences booked online are public. The Management offered as a goodwill gesture to refund the customer after deducting the cost of preparations that were paid by the business to set up the experience. The customer refused.
The customer used her Instagram account and as an influencer + Google review to launch a campaign against the business reputation, inciting her audience/people not to use the business services. She used signs of alert/warnings.
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Can I go without the bailiff to receive the keys of my house from the tenant based on a court judgment? 0
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My tenant was not paying rent, so I filed a case and won it. The court has given a bailiff eviction date of 7th July. The tenant also has outstanding rent plus court fees to pay.
The tenant called me and proposed an out-of-court settlement. She is offering to hand over the keys today, along with her furniture, to compensate for the outstanding rent.
I don't trust the tenant as she has lied many times. She's asking me to come visit the apartment to look at the furniture and take the keys.
1. Please advise if it's ok to visit the apartment and take the keys and furniture without involving the bailiff. Do I need to report the furniture adjustment against the rent due to the court?
2. Can she create any other problem on my physical visit, although I have WhatsApp messages of her request?
3. Can she request payment installments from the court if I don't agree to take her furniture?
4. Can I write down the settlement with her on a plain piece of paper with her signature?
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How can we remove a partner from the license if he is present but unresponsive? 0
Good day!
One of our partners on the license has not been in communication since November 2024.
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What is the procedure to remove his name from the license in this situation without his absence?
Please advise!
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How long does it take for a bounced cheque case to be closed after a settlement? 0
Hello,
I had a cheque bounce case filed against me in Dubai, but I’ve now settled it with the complainant. The case has been with the Public Prosecution, and I’ve already submitted the notarized settlement documents.
It’s been 5 days since submission, and when I checked with the legal team, they couldn’t give me a clear timeline on how long it might take for the case to be withdrawn and for me to receive clearance.
Does anyone here have experience with this process? How long did it take for your case to be closed after submitting the notarized withdrawal request? Should I expect it to be done in a few days, or could it take longer?
Thanks in advance!
2025/06/04
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عرض الجميعWhat to do if the bank guarantee provided to Dubai Government Authority has been misplaced? 0
“The guarantee is valid until 24.11.2021 and shall, before expiry, be automatically renewed until advised by you that the contract has been fulfilled.
We have received an email from the Dubai Government Authority stating that the Original Bank guarantee has been misplaced, along with the reason that, due to the COVID period, many staff were working remotely at home, and the Dubai Government Authority has sent NOC for the release of the bank guarantee stating that"
“Kindly release the bank guarantee No..... as the supplier has fulfilled the condition of the contract without any claim.”
Further, the applicant has provided an undertaking cum indemnity to cancel the bank guarantee and release the underlying cash margin.
So in the above case, the applicant has given the undertaking cum indemnity and beneficiary also confirmed by email that they have lost the guarantee so in such case.
What further action does the bank need to take?
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2025/06/23
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Can we file a case against a customer who launched a campaign online against our business reputation? 0
Hello,
A customer based in Dubai booked a public experience online on the website of a reputable business based in Dubai.
The customer came to the business location, the team was ready to provide the experience as per her booking.
The customer started to shout loudly, claiming that she was expecting a private experience. She refused to do the experience and left. Then she started calling the Management claiming a refund.
The Management explained that as per the T&Cs, experiences booked online are public. The Management offered as a goodwill gesture to refund the customer after deducting the cost of preparations that were paid by the business to set up the experience. The customer refused.
The customer used her Instagram account and as an influencer + Google review to launch a campaign against the business reputation, inciting her audience/people not to use the business services. She used signs of alert/warnings.
Is there a law that punishes such public incitement in the UAE?
2025/06/11
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How can we remove a partner from the license if he is present but unresponsive? 0
Good day!
One of our partners on the license has not been in communication since November 2024.
He is also in Dubai but is not answering phone calls or replying to messages.
What is the procedure to remove his name from the license in this situation without his absence?
Please advise!
2025/06/02
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Tenant demanding more than RDC verdict. Must I pay before the execution file is issued? 0
Good day,
I am a landlord, and my tenant filed a case with the RDC. The verdict was in his favor, and I am to pay the financial claim, which is the fees and expenses of the case.
The tenant asked for a specific amount, which is higher than the official receipt that the RDC provided. So, I have paid that exact amount directly to the tenant.
Naturally, the tenant asked for more. May I ask for guidance regarding the procedure?
It has not been 15 days since the verdict, so I have been told by the RDC that the case is not final, and I must wait for the execution file to determine the exact amount.
While I am happy to wait for that, my tenant has been threatening to open an execution file if I do not pay before the 15th day. She mentioned a travel ban as well. I feel lost and uncomfortable with the situation.
Please help me understand the procedure.
2025/05/29
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Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
2025/06/02
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إجابة أخرى من
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عرض الجميعCan we file a case against a customer who launched a campaign online against our business reputation? 0
Hello,
A customer based in Dubai booked a public experience online on the website of a reputable business based in Dubai.
The customer came to the business location, the team was ready to provide the experience as per her booking.
The customer started to shout loudly, claiming that she was expecting a private experience. She refused to do the experience and left. Then she started calling the Management claiming a refund.
The Management explained that as per the T&Cs, experiences booked online are public. The Management offered as a goodwill gesture to refund the customer after deducting the cost of preparations that were paid by the business to set up the experience. The customer refused.
The customer used her Instagram account and as an influencer + Google review to launch a campaign against the business reputation, inciting her audience/people not to use the business services. She used signs of alert/warnings.
Is there a law that punishes such public incitement in the UAE?
2025/06/11
98
Can I go without the bailiff to receive the keys of my house from the tenant based on a court judgment? 0
Hi,
My tenant was not paying rent, so I filed a case and won it. The court has given a bailiff eviction date of 7th July. The tenant also has outstanding rent plus court fees to pay.
The tenant called me and proposed an out-of-court settlement. She is offering to hand over the keys today, along with her furniture, to compensate for the outstanding rent.
I don't trust the tenant as she has lied many times. She's asking me to come visit the apartment to look at the furniture and take the keys.
1. Please advise if it's ok to visit the apartment and take the keys and furniture without involving the bailiff. Do I need to report the furniture adjustment against the rent due to the court?
2. Can she create any other problem on my physical visit, although I have WhatsApp messages of her request?
3. Can she request payment installments from the court if I don't agree to take her furniture?
4. Can I write down the settlement with her on a plain piece of paper with her signature?
2025/06/18
60
How can we remove a partner from the license if he is present but unresponsive? 0
Good day!
One of our partners on the license has not been in communication since November 2024.
He is also in Dubai but is not answering phone calls or replying to messages.
What is the procedure to remove his name from the license in this situation without his absence?
Please advise!
2025/06/02
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Can I get a UAE police clearance for US immigration if I was deported in 2022? 0
Hello,
I'm living outside the UAE now.
Can I get a police clearance for US immigration purposes even though I had a case and was deported in 2022?
2025/06/03
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How long does it take for a bounced cheque case to be closed after a settlement? 0
Hello,
I had a cheque bounce case filed against me in Dubai, but I’ve now settled it with the complainant. The case has been with the Public Prosecution, and I’ve already submitted the notarized settlement documents.
It’s been 5 days since submission, and when I checked with the legal team, they couldn’t give me a clear timeline on how long it might take for the case to be withdrawn and for me to receive clearance.
Does anyone here have experience with this process? How long did it take for your case to be closed after submitting the notarized withdrawal request? Should I expect it to be done in a few days, or could it take longer?
Thanks in advance!
2025/06/04
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احصل على عروض أسعار من محامين
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