أسئلة وأجوبة
How to claim a refund back from an immigration agency that failed to deliver services?
My husband & I applied to migration services hoping to have a chance to work in Canada. After months of waiting, we decided to withdraw our application & refund the money as per the contract.
We need to wait for 24 weeks before we can claim. 1-Jun-22 is our schedule but till now 18-May-23, we didn’t receive it. They always send emails to reschedule the refund.
Since we are going on vacation, we consider collecting whatever recovery they have which is 2500 each but then they send an email saying that we have only 2000. I replied & corrected them but instead, they sent an email saying we have only 1500.
We were really losing hope as they keep on changing their statement. So when we meet in their office we record whatever promises the staff has given us but when they found out that we are recording they said all our entitlement for refunds is forfeited because of this action.
A total of 8000 dirhams for both of us is due for a refund. Our only purpose in the recording is to have evidence of their promises.
Thank you
Step 1: File a complaint against them with the Consumer Protection Department.
Step 2: Send them a legal notice to return your money in a week or months, as you like. You can file the notice yourself, but the notice through a lawyer's office, or through a notary public, gives the matter more seriousness.
Step 3: (If 1, 2 are not successful) file a case in court. The case must be filed in the court located in the city in which their headquarters are located.
Note: If the problem is from the Canadian authorities, you will not get anything.
