Q: Dear Sir/Madam, How can we file a complaint against a contractor? Our swimming pool was completed in October and has been leaking ever since. They have attempted to repair it twice, but it is still leaking. We have sent them a letter stating that we are terminating the contract because they are unable to complete the work to an acceptable standard. What should be our next step?

س: سيدي العزيز / سيدتي العزيزة، لقد قمت بتعيين مقاول عام للمساعدة في تجديد شقتي. لقد مضى الآن أكثر من 4 أشهر. لدي مشاكل كبيرة في الحمامات (تسريبات، تركيب غير صحيح). بالإضافة إلى ذلك، فقد استخدم مواد رخيصة الثمن ومخدوشة وذات مظهر بشع. أخيرًا، لدي قائمة طويلة من العناصر التي لم تكتمل بعد. لقد وعد طوال الأسابيع الثلاثة الماضية بأن شخصًا ما سيأتي للمراجعة والتصحيح ولكن لم يأت أحد وكل يوم لديه عذر جديد. لقد دفعت له 90% من المال لأنه تحدث بطريقة جيدة. وأرحب ببعض النصائح بشأن أفضل مسار للعمل للمضي قدمًا.

س: أريد رفع قضية في إمارة دبي ضد شركة عقارية. كان من المفترض أن يبنوا لي فيلا في مراكش، بالمغرب. لكن لم يحدث أي شيء رغم مرور خمس سنوات. لقد دفعت 200,000 دولار حتى الآن وأريد استرداد أموالي. يرجى تقديم المشورة. شكرًا لك.

Q: Hi, I got an approved contractor in my villa for bathroom and kitchen work but he really failed to bring what he promised. The finishing is really really bad. Parts of the ceiling are falling down every few days. The kitchen is in a very bad shape, they used silicon to attach tiles instead of glue. Some doors fell off after a few times using, and some doors can’t even be opened because another door is blocking their way. The toilets are a total mess, some tiles are broken, the door frame got destroyed with the work so they took some glue and painted above, the bathroom tub is not fixed and can be moved. They closed one part of the walls with a tile without removing the window, they installed a fake wall in front but forgot to close the window, so the window is open from the outside but can’t be closed because of the new wall. These, are just a few, really few things. In the contract we agreed that he would finish the work by the 19th of December, any delay causes an AED 1000 fine a day.

Q: A contractor recently did waterproofing on my townhouse roof and confirmed a warranty of 5 years (on WhatsApp). The payment receipt and invoice are available. In 4 months, water leaks from the roof damaged the false ceiling inside the house. When contacted, he avoids calls and delays by making some excuses. Is there any way I can get my money back?

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.