Can the bank still hold the EOSB even after providing documents of the new job?

I have been regularly paying my monthly installments until I lost my job and I know that the bank will deduct the amount from my EOSB until I get a new job.

When I got my new job and processed all the documents like my visa and EID, I immediately submitted them to the bank along with my salary certificate which shows that I have the same salary from my previous employment and the same amount was used as the basis when the bank approved my loan.

So basically, I will be able to pay the same EMI. I have been going to the bank several times to check the status of my request for the release of the EOSB and each time I go, they have different statements.

Finally, I got a call and the bank says they won't release it as it has to be partially used as a payment for my loan. What can I do?