How to claim the amount paid as an expression of interest?

Hi,

I had paid AED 20k as an expression of interest to a developer for a property on 18th June 2021. After the new phase was launched, the price and payment plan was out of my budget and hence did not go ahead with the booking.

I filled up the refund form on 5th July and sent it to them. At the time of paying EoI, they promised that the deposit will be returned to my card in 2 days. I have been following up with the sales director since 5th July and he is not attending to my request and keeps saying he will check with the accounts department every time but never comes back with any update.

The receipt clearly mentions that it is a refundable deposit and says "within 60 days".

Please can you advise on my legal options and when can I start the legal procedure (when is considered as the end of 60 days)?