Q: Is there a law regarding a "cooling period" on an item purchased? We had a problem with a company distributing vacuum cleaners in Sharjah, we have returned the item to them as we felt like being pressured to buy without giving us time to think before buying, and their contract states that I have to pay 4,000 Dirhams as a cancellation if I return the item within 3 days. Is it legal? Where is the 3 day cooling period?

Q: I'm residing in Kingdom of Saudi Arabia and a citizen of India. I ordered a new Samsung Galaxy Edge Plus mobile on 05-04-2017 from www.dubaiphonestoes.com which is located in Office No-03, Ayal Nasir 116-447 Deira, Dubai, UAE. I received the product through DHL and Fetchr on 09-04-2017 and I paid SR1250. On 14-04-2017 when I unpacked the phone I was shocked because the phone was not the normal one what I ordered and it was a customized model mobile for AT&T. I can’t use my Saudi SIM-cards in the mobile. Also, the box for phone says the mobile color is Safire black and the product inside is gold. How it comes? They also specify the country of origin is Dubai and the product is from the USA. And when I made the order in the special request I mentioned I need a 64 GB Phone and they sent me a 32 GB phone. The website www.dubaiphonestores.com is registered in an Indian address and they are operating from Dubai. How can I legally fight with them with UAE laws?

س: الأعزاء جميعًا، طاب يومكم أنا مسلم أقيم في دولة الإمارات. لقد اشتريت علبة شرائح مكرونة من متجر هنا. مكتوب على العلبة (مكرونة باللحم البقري) باللغة الإنجليزية، لكن كتبت المكونات باللغة الصينية. بعد أن تناولت قطع قليلة منها، اطلعت صديقتي على المكونات (تستطيع صديقتي أن تقرأ الصينية) وقالت أنه مكتوب أن هناك لحم خنزير في المكونات. هذا ضد ما أدين به بصفتي مسلمًا، وأود أن أطلب تعويضًا. هل تصلح هذه كقضية؟ شكرًا لك. إ.

س: سيدي العزيز / سيدتي العزيزة، هل من نصيحة بخصوص هذه الحالة؟ لقد قمنا باستيراد المواد من مورد دولي (الصين). تم رفض المواد بعد التركيب لوجود عيوب تصنيعية (مثبتة بتقرير طرف ثالث) ولا يقبل المورد عيوبها ولا يشارك في حل المشكلة. ما هي الخيارات القانونية المتاحة لنا كمشترين لإجبارهم في الدخول في المفاوضات لحل المشكلة أو التعويض؟ ملحوظة: المورد ليس لديه ممثل/مكتب هنا في دولة الإمارات.

Q: Dear Sir/Madam, In December, I purchased an item from a website based in Dubai that claimed to sell authentic products. However, upon receiving the item, I noticed that the packaging was strange and the material felt stiff. Upon investigation, I discovered that the item was actually fake. I contacted the website, but they refused to provide a refund and that I can report them to the authorities if I wished to do so. Later on, I decided to purchase two more items from the same brand, but this time through the official website. I sent them pictures and additional comparisons to the first website, seeking clarification and a refund. However, they ignored my queries and insisted that their products were authentic. They even warned me against reporting them to the consumer department, claiming that I could potentially lose a lot of money due to damaging their e-commerce website's reputation. I am wondering if I could face legal action or intimidation if I report that the item is fraudulent. It's worth noting that I possess an email from the official brand confirming that the item in question is not authentic.

Q: My labor implementation case is currently in progress. Despite taking several steps, such as inquiring about the bank account and blocking the traffic file, my employer has not responded and disregarded the court's decision. As a result, I requested a travel ban, and the court accepted my request. Now, the employer is actively working to lift the travel ban. He has submitted six requests to the court for its cancellation, arguing that he is a local, the company is an LLC, and he comes from a reputed family. He also stated that the highest court had declared the travel ban to be a violation of human rights and that the non-payment was due to the company’s financial losses, not the manager’s fault. However, the court rejected his request. The employer has now filed a grievance with the Execution Circuit for the Court Head. Could you advise me if there is anything I need to do? Should I just patiently wait to see how the court proceeds with the case against the company manager?

Before shipping their online purchases, UAE Tourists can now apply easily for VAT refunds through e-commerce platforms that are registered with the Federal Tax Authority (FTA). To confirm their eligibility at the time of purchase, they can simply provide the specifics of their travel documents and pertinent personal information.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.