Q: I ordered a parrot from Petersburg, America, and I'm from the United Arab Emirates. She sent me a shipment number and a contract but she wants me to pay to start the shipment, so should I?

س: لقد أرسلت طرد عبر شركة لخدمات الشحن البحري من دولة الإمارات إلى الهند. لم يتم تسليم الطرد الخاص بي حتى الآن. تاريخ الحجز هو 10/12/2020 وحتى الآن 14/04/2021 لم يتم تسليم الطرد، تقريبا خمسة أشهر. لم تذكر وكالة الشحن تاريخ التسليم وأخبروني أن الطرد موجود في الميناء الهندي (مومباي). وأنه سيتم تخليصه من جمارك الهند ثم تسليمه. يرجى تقديم المشورة بشأن كيفية حل هذه المشكلة. هل يمكن تقديم شكوى ضدهم في دولة الإمارات؟

س: تحياتي، لقد أرسلت شحنة تبلغ قيمتها حوالي 40 ألفًا إلى فرنسا من دبي في 25 أغسطس. وأثناء التواصل مع شركة الشحن علمت أن الأمر سيستغرق من 6 إلى 7 أيام. إنه يوم 7 سبتمبر اليوم، وحتى الآن لا يمكنهم إعطائي تحديثًا حول مكان شحنتي. علاوة على ذلك، فقد كلفني هذا التأخير أموالاً إضافية بسبب اضطراري إلى تأجيل تذكرة المستلم في فرنسا ونفقات إقامته الإضافية. هل هناك أي شكوى رسمية، أو أي إجراءات يمكنني اتخاذها ضد مثل هذه الشركة غير المهنية؟ نقدر ردكم.

Q: A company for logistics based in the UAE has misplaced my consignment, It's been 7 months now. Their employees are not replying and I have been mentally tortured by them. Please suggest to me. What should I do? I have every proof of transaction and WhatsApp chats with more than 10 employees.

س: تحياتي، لقد وقع زوجي ضحية احتيال في دبي من قبل شركة شحن. لقد قام بشحن أغراضه الشخصية من دبي إلى سان دييغو ودفع ثمن الشحنة مقدمًا. قيل له أن الأمر سيستغرق من 4 إلى 8 أسابيع، لكن شركة الشحن لم ترد على محاولاته للتواصل معهم. لديه صور للأغراض والإيصال. هل هناك أي شيء يمكن القيام به قانونيًا؟ شكرا لك!

Q: Dear Sir/Madam, Seeking legal help for a dispute with a shipping company. They are holding onto our goods because, during the Dubai floods, they were closed and refused delivery. We urgently need legal help to resolve this, as the storage charges are increasing each day. Can you please advise on how to proceed?

Q: Dear lawyers, I run a small business in Dubai and use a courier company for delivering goods to customers (with cash on delivery payment). The courier accumulates COD payments and transfers them to us weekly, deducting their delivery charges. We have a renewing one-year contract with fixed shipping rates per kg. Recently, the courier company started making additional deductions for past shipments, which were already shipped and paid for, including: - In November 2023, they deducted approximately 1500 dhs for shipments completed in August and September 2023. - In May 2024, they deducted 3596 dhs for shipments completed from January 2023 to December 2023 (that contract has already expired). Previously, they explained that they "recalculated the parcel weights," but I cannot verify this because the items were shipped a long time ago (last year!). Questions: 1. Where can I complain or raise a legal dispute? 2. What are the chances of winning a refund for the deductions? 3. Which law clause can I refer to?

Waves of Transformation: Unlocking Opportunities with the UAE's Maritime Legal Overhaul Attention all maritime stakeholders! The horizon is brimming with anticipation as the UAE Federal Decree Law Number 43 of 2023 on the Maritime Law (the New Maritime Code) prepares to embark on a transformative journey come March 29, 2024! As the maritime landscape undergoes a sea change

This article focuses on the new safe manning guidelines for marine vessels. Dubai has long been recognized as a global hub for trade and commerce, with its maritime sector playing a crucial role in facilitating the city’s economic growth. To maintain high standards of maritime safety and ensure efficient navigation, the Dubai Maritime Authority (DMA) regularly updates its regulations.

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.