Can a property agency refuse to refund my deposit after I canceled within the 14-day policy?

Hi,

If the real estate agency has stated in the contract form a cancellation policy that allows cancellation within 14 days without charging fees, then you are legally entitled to a refund of AED 1,000.

Dear Client,

Thanks for your question! I hope you are doing well. I will assist you in this matter.

To reclaim your AED 1,000 security deposit, first confirm that the cancellation policy allows for a full refund if cancelled within 14 days, which you have adhered to.

Contact the property agency formally to request your refund based on this policy. If they refuse, consider filing a complaint with the Dubai Land Department or consulting with us for further legal options.

For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.

We will be happy to help you.

Thanks & Regards,

ABDUL WAHIED

Dear Questioner,

Good morning!

In your case, the agency’s refusal to refund the AED 1,000 security deposit appears to contradict the cancellation terms outlined in the sample contract. Here’s what you can do:

1. Send a Legal Notice:

Issue a formal notice to the property agency demanding the refund of the AED 1,000. Attach a copy of the contract terms and proof of payment for the deposit.

2. File a Complaint:

If the agency continues to refuse, file a complaint with the Department of Economic Development (DED) in the emirate where the agency operates. DED handles disputes related to real estate agency practices.

3. Legal Action:

If the matter remains unresolved, you can pursue a civil claim through the court to recover the deposit. We can assist in preparing the necessary documentation and filing the case.

For personalized legal support, send the contract and payment proof to [------------], or contact us directly for further assistance.

Best regards,

Mohammad Salah

Legal Consultant

Usually, the deposit in such a situation is not refundable.

Based on the cancellation policy in the contract, you are entitled to a refund of the 1000 AED if the cancellation was made within the 14-day period.

If the agency is refusing to return your money, you may take legal action to claim it.

You can contact us via our office's WhatsApp, as we specialize in such matters and can provide you with the correct legal advice.

Dear questioner,

You can file a complaint in the small claims court or at a Dubai police station for the recovery of the deposit amount.

If you need further assistance, kindly share your WhatsApp number.

Based on the information provided about the cancellation policy and your timely request for cancellation, you should have grounds to request your 1,000 AED back from the agency.