Negotiating with the bank to restructure outstanding loan payment

Hi,

I have taken a loan from the bank worth AED 450000. I lost my job in 2016 and was unable to pay the instalments, then left Dubai.

Bank people never contacted me and I left as I was unable to pay the monthly instalments. Now I am in India.

I have got another job in Dubai and I am very keen on joining it.

I contacted the bank through email asking their help to sort this, they asked me to call the call centre.

When I called the call centre no one was able to help me, they just said "we will get back to you", but no reply yet. For 1 month, they are not able to help me.

Now, I have to join my new job in Dubai asap, and unable to understand what to do. I am ready to pay half amount now and remaining half in instalments on monthly basis.

But I don't know whom to contact and how to get this sorted.

PS: I don't have any friend in Dubai who is ready to help me and go and negotiate with the bank on my behalf. I am just trying to call and sort on my own.

Please help and guide me.