Where should I make a complaint about cybercrime on an e-commerce website that took my money?

Dear Inquirer,

You may file a complaint regarding a cybercrime through the UAE Cybercrime Unit (via local police stations or online platforms such as the Dubai Police e-crime portal).

However, the process and success depend on proper documentation and legal follow-up.

To ensure your rights are protected and to pursue recovery of your funds, we recommend booking a consultation or appointing Future Vision for Advocacy and Legal Consultancy to act on your behalf.

We are happy at Future Vision Law Advocates and Legal Consultancy to assist you and provide the best legal services that meet your needs.

To contact us, you can call or WhatsApp us.

Dear questioner

The main platforms for reporting cybercrime are run by the police forces in each emirate.

It is crucial that you report the crime to the authorities in the emirate where the crime was committed, or where you reside at the Abu Dhabi Police official website at adpolice.gov.ae.,

For Abu Dhabi, visit the Abu Dhabi Police official website at adpolice.gov.ae.

If you need more details, kindly share your WhatsApp number.

If an e-commerce website has taken your money and then blocked your ID, this falls under cybercrime and online fraud in the UAE.

In such matters, you should immediately file a complaint through the official cybercrime channels.

You have two main options:

Dubai Police eCrime platform – You can submit a complaint online at www.ecrime.ae or download the Dubai Police App and register the complaint under cybercrime/fraud.

Local Police Station / Cyber Crime Department – If you are outside Dubai, you can also visit the nearest police station in your emirate, and they will escalate it to the relevant cyber-crime division.

Once the complaint is registered, the authorities will investigate and take steps against the fraudulent website.

At the same time, we can assist you legally to claim back the amount through a civil claim for recovery of money against the company/individuals behind the website, including freezing their accounts if details are traceable.

I recommend you take screenshots of your transactions, messages, receipts, or any proof of payment before filing the complaint.

If you’d like, I can guide you step-by-step and also represent you legally to maximize your chances of recovery.

Please feel free to reach out to me directly on WhatsApp or by phone so we can discuss your case in detail and prepare the next legal steps.