How can I get money back from a customer who received products and services but did not pay?

Hello, dear.

If there is an invoice and evidence of late payment, we can file a claim for the required amount in addition to compensation.

However, we need more details about the matter for further discussion. Please share your WhatsApp number.

Dear client,

Sure, we are specialists in debt collection cases.

You can send us your supporting documents, like LPO, invoices, and SOA, so we can check and advise you about the court fees and our fees.

You may contact us by phone or email.

Dear Client,

Thank you for reaching out regarding the chargeback and fraud issue with a customer reversing payments for fully delivered products/services.

Our legal team in Dubai specializes in chargeback disputes, fraud investigations, and merchant protection under UAE law. We can assist you by:

- Reviewing the specifics of your transactions and delivery evidence,

- Preparing and submitting a strong dispute (representment) to the bank,

- Advising on documentation and evidence to prove delivery and thwart invalid claims,

- Representing your interests in negotiations or legal proceedings if necessary,

- Offering ongoing risk mitigation advice to minimize future chargebacks.

We understand the financial impact of such disputes and aim to provide cost-effective, swift legal solutions to protect your business.

Please let us know if you would like to schedule a consultation to discuss your case in detail and receive a tailored strategy along with a fee proposal.

Best regards,

Abdul Wahied

Greetings,

Welcome to our office, and thank you for reaching out.

We understand how frustrating and complex chargeback and fraud cases can be, especially when you’ve fulfilled your end of the agreement by delivering the products or services in full.

At our firm, we work closely with some of the top legal minds in the field, and we have extensive experience handling cases like yours.

Our team can help you take the right steps to recover your losses, protect your business, and prevent similar issues in the future.

We’d be glad to schedule a consultation at your earliest convenience to better understand your case and guide you through the best legal strategy.

Feel free to reach out to us to book an appointment or drop by the office; we’re here to support you.

Best Regards

Dear Inquirer,

Thank you for reaching out.

A chargeback or fraud claim after full delivery of goods or services can have serious financial and legal implications.

The best course of action depends on the transaction details, contractual terms, and the payment platform involved.

We recommend booking a consultation with Future Vision for Advocacy and Legal Consultancy so we can review your documents and advise you on the appropriate legal remedies, or represent you directly if required.

We are happy at Future Vision Law Advocates and Legal Consultancy to assist you and provide the best legal services that meet your needs.

To contact us, you can call or WhatsApp us

Dear Questioner,

Thank you for reaching out to us regarding the chargeback/fraud issue you are facing in the UAE.

In cases where a customer reverses payments for products or services that were already delivered, the matter can be pursued legally under UAE laws, as it may amount to fraud or unjust enrichment.

The process generally involves:

Reviewing all documents and evidence of delivery (contracts, invoices, delivery notes, correspondence, bank/payment records).

Filing a civil claim to recover the amount due, along with any damages if applicable.

Depending on the circumstances, criminal proceedings may also be initiated if fraud or bad faith is proven.

Coordinating with the payment processor or bank involved to contest the chargeback.

We can assist you in assessing your case in detail, preparing the necessary legal notices, and representing you before the relevant authorities and courts in the UAE.

If you would like to proceed, we can arrange a consultation to discuss your matter in depth and guide you on the best course of action.

Kind regards,

Mohammad Salah

Legal Consultant

Dear Inquirer,

Thank you for your message.

We understand your concern regarding the chargeback and fraud issue raised by a customer after receiving the products/services in full.

We would be glad to review the details of your case and advise you on the legal steps available to recover your funds and protect your business.

Kindly contact us to schedule a 15-minute free consultation so we can provide you with clear guidance.

Alternatively, you may contact us by email or call our offices in Dubai, Sharjah, or RAK.

We look forward to assisting you in resolving this matter.

Warm regards,

Jasim Al Haddad Advocates & Legal Consultants

Dear Client,

Thank you for reaching out regarding your chargeback/fraud issue.

Based on the information provided, we can assist you in the following ways:

Review the Case: We will examine the details of the chargeback, including all proof of delivery, contracts, and communications with the customer.

Legal Remedies: Depending on the circumstances, we can advise on contesting the chargeback, recovering the payment, or taking legal action against fraudulent claims.

Documentation: We will guide you on compiling and presenting the necessary evidence to strengthen your case, including delivery receipts, invoices, and correspondence.

Preventive Measures: We can provide advice on measures to protect your business against future chargebacks and fraudulent claims.

Fees and Timeline: Legal fees depend on the complexity of the case, but an initial review and advisory session typically ranges between AED 3,000 – AED 5,000. We can provide a more detailed fee estimate once we review the documentation.

Please provide all relevant documents and communications related to the transactions in question, so we can assess the matter fully and recommend the best course of action.

Kind regards,

You can:

(1) fight the chargeback through the card network/bank with evidence, and

(2) If unsuccessful, pursue a civil claim against the customer for the unpaid invoice and damages. The law is on your side since the services/goods were fully delivered.

If you wish to be legally represented, kindly share your WhatsApp number.

Thank you for contacting us via Legal Advice Middle East.

Your case relates to chargeback disputes, where a customer reversed payments despite receiving the goods or services.

We handled a very similar matter for a client whose international customer initiated a chargeback after delivery.

The court ruled in favor of our client once evidence of delivery and acceptance was shown, recognizing the reversal as fraudulent.

There are two main legal routes. One is to dispute the chargeback formally through your acquiring bank, submitting invoices, proof of delivery, and customer acceptance.

The other is to initiate a civil or commercial claim directly against the customer for unjust enrichment and breach of payment obligations.

The risk of inaction is that the customer’s fraudulent move may be reinforced if no objection is filed within the bank or court deadlines, leaving you without legal recourse.

Our strategy in such cases combines both steps: filing the bank dispute to freeze or reverse the chargeback, while preparing a civil claim as backup.

This dual approach both pressures the customer and protects your right to recover the funds.

To guide you precisely, we would need to review your contract, invoices, payment channel, and correspondence with the customer.

At RASHID ALKAITOOB ADVOCATES & LEGAL CONSULTANTS, we have a track record of resolving chargeback and fraud disputes successfully.

Our multilingual team (Arabic, English, Russian, Hindi, and Chinese) can structure the most effective action plan for your situation.